What are the responsibilities and job description for the Customer Care Administrator - Bilingual Spanish position at Naterra International?
Customer Care Administrator - Bilingual Spanish
Location
Fort Worth, TX
Reports To
Quality Manager
OVERVIEW
Naterra is a US sales and marketing company with an established portfolio of products including but not limited to HBC, Baby Care and Personal Care Categories. Working at Naterra you will get the opportunity to work in a diverse environment with a team that is committed to manufacturing personal care products of the highest quality. At Naterra we believe that everyone deserves self-care without compromise.
GENERAL DESCRIPTION
The Customer Care Administrator will play a key role in supporting the product Safety & Compliance team and ensuring a smooth customer experience from inquiry through to investigation and resolution. This individual will handle administrative tasks related to customer inquiries, managing customer interactions, and ensuring efficient response towards resolving issues. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment.
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Serve as the first point of contact for customer inquiries via phone, email, or chat, ensuring prompt professional responses and aiding in improved customer retention rates.
- Maintain up-to-date customer records, update databases, and track complaints, inquiries, and resolution effectiveness.
- Assist in tracking key performance indicators (KPIs) of the PS&C team.
- Work closely with internal departments including Quality, Regulatory, Supply Chain, Sales, and Accounting, to ensure seamless resolution of customer inquiries.
- Handle complaints, returns, and service issues with a focus on delivering effective resolutions and maintaining overall customer satisfaction and loyalty to Naterra’s brands.
- Follow up with customers for feedback, outstanding issues, or any additional needs.
EXPERIENCED REQUIRED
- Bilingual (required)
- High school diploma required; an associate or bachelor’s degree in a related field is preferred.
- 1-2 years of experience in customer service, quality, regulatory, or administrative roles.
- Strong organizational, time management, and multitasking skills.
- Excellent written, verbal and interpersonal communication.
- Proficiency with MS Office Suite, data entry, website navigation, live chat software, Zendesk (customer relationship management) or CRM systems (e.g., Salesforce, HubSpot, or similar).
- Positive attitude, team-oriented mindset, and a customer-first approach.
Job Type: Full-time
Base Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Language:
- Spanish (Preferred)
Ability to Commute:
- Ft Worth, TX 76177 (Required)
Work Location: In person
Salary : $18 - $23