What are the responsibilities and job description for the CENTRALIZED SCHEDULER position at Natchitoches Regional Medical Center?
Description
Position Summary
The Centralized Scheduler schedules patients for most non-invasive procedures and lab work according to the established policies and procedures. This position coordinates processes with hospital departments and physician office staff and supports effective and efficient department operations. The Scheduler will also verify Medicare and Medicaid eligibility on Recurring accounts such as Speech Therapy, Geri Psych Outpatient Accounts and Long Term Care out Patients accounts. The Scheduler will also be the person to admit the Emergency Room Physicians accounts for Corporation 3 on a daily basis.
Primary Responsibilities
A. Scheduling
Coordinates events with department control person, supporting and maintaining
block time rules and requirements; schedules patients for non-invasive
procedures and lab studies such as all forms of imaging, cardiovascular studies,
neurodiagnostics, therapeutic respiratory treatments, and other telephoned or
faxed laboratory studies; identifies availability of medical and technical staff and
communicates prep information to patient and/or physician’s office.
B. Administrative
Receives and reviews patient demographic and financial information; verifies
appropriate diagnosis for scheduled event; communicates scheduled events to
areas involved in patient process and patient care to facilitate patient care flow;
performs daily quality assurance checks; verifies accuracy of schedule for
upcoming week.
C. Record Keeping and Reporting
Generates accounting productivity report one week of each month to monitor
telephone usage.
D. Miscellaneous
Attends staff meetings as required; participates in emergency and disaster
situations; performs miscellaneous duties as deemed appropriate and when assigned by supervisor.
Competencies
- Ability to type 35 wpm.
- Ability to read, write, speak, understand, and communicate effectively in English.
- Knowledge of medical terminology required.
- Knowledge of admitting procedures required.
- Ability to communicate well with people one-on-one, both in person and on the telephone.
- Knowledge of basic computer knowledge.
- Ability to pay close attention to details.
- Ability to respond calmly and courteously when confronted with upset customers.
- Ability to use appropriate discretion in handling confidential information and materials.
- Ability to work with minimum supervision.
- Ability to handle demand of numerous phone calls and frequent interruptions.
Supervisory Responsibility
None.
Requirements
Required Education and Experience
- High school diploma or GED required.
Preferred Education and Experience
- Three years of clerical experience involving customer service or meeting and dealing with the public, one year of which must have been in a medical office or hospital setting.