Insurance Customer Service Rep

At Natasha Stearns: COUNTRY Financial, we’ve built a reputation for outstanding service, long-lasting client relationships, and a team culture that feels like family. We pride ourselves on being solution-driven, people-first, and committed to treating every customer and employee with the respect and care they deserve. This is an excellent opportunity to join a collaborative team where hands-on training and career development will help you grow both personally and professionally.

We are seeking a full-time Insurance Customer Service Representative to join our high-performing and tight-knit team. In this in-office role, you will play a key part in supporting our clients and ensuring a smooth, personalized experience with every interaction.

• Hourly pay: $16–$20 based on experience
• 401(k) with company match
• Paid time off (PTO)
• Supportive, flexible work environment
• Hands-on training and career development

If you’re ready to take the next step in your career and join a team that puts people first, apply today!

Salary Range: $16.00 - $20.00 per hour

Hourly Base Salary Based on Experience

• Prior customer service experience preferred
• High school diploma or equivalent required
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Comfortable learning insurance products and client management tools
• No license needed to start!

• Deliver outstanding customer service by phone, email, and in person
• Schedule appointments and assist with client follow-ups
• Update policy information, answer billing questions, and submit claims
• Process policy changes accurately and efficiently
• Maintain organized client records and office presentation
• Support a positive and productive office atmosphere