What are the responsibilities and job description for the Customer Success Manager position at Nasuni?
Customer Success Manager - Boston Seaport Hybrid (3 days onsite)
About Nasuni
Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data, combining storage and data services into a single hybrid cloud solution. Nasuni’s approach enables business resiliency and better data management, while providing solutions that drive IT efficiency. Its best-in-class solution also eliminates the need for additional cybersecurity measures or separate backup and disaster recovery. The Nasuni File Data Platform replaces the friction associated with legacy infrastructure with optimized infrastructure flow, supporting modern enterprise expectations for data analytics and business insights. Nasuni helps businesses transform data from an obstacle into an opportunity. Guided by our leadership principles—Unify to Win, Innovate to Lead, and Level Up to Scale—Nasuni is creating the foundation for how modern businesses store, use, and unlock the value of their data in the age of AI.
Summary Of Role
The Customer Success Manager (CSM) is responsible for driving customer adoption, engagement, and satisfaction across an assigned portfolio of customers. This role ensures customers realize the full value of the company’s hybrid data storage solutions by proactively managing onboarding, health, and ongoing enablement. The CSM acts as the primary post-sale customer advocate, coordinating across Support, Product, and Renewals, and coordinating with the Sales rep to ensure long-term success and referenceable outcomes.
Primary Responsibilities
Benefits
As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include:
In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate’s experience, skills, education, and work location.
To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
This privacy notice relates to information collected (whether online or offline) by Nasuni Corporation and our corporate affiliates (collectively, “Nasuni”) from or about you in your capacity as a Nasuni employee, independent contractor/service provider or as an applicant for an employment or contractor relationship with Nasuni.
About Nasuni
Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data, combining storage and data services into a single hybrid cloud solution. Nasuni’s approach enables business resiliency and better data management, while providing solutions that drive IT efficiency. Its best-in-class solution also eliminates the need for additional cybersecurity measures or separate backup and disaster recovery. The Nasuni File Data Platform replaces the friction associated with legacy infrastructure with optimized infrastructure flow, supporting modern enterprise expectations for data analytics and business insights. Nasuni helps businesses transform data from an obstacle into an opportunity. Guided by our leadership principles—Unify to Win, Innovate to Lead, and Level Up to Scale—Nasuni is creating the foundation for how modern businesses store, use, and unlock the value of their data in the age of AI.
Summary Of Role
The Customer Success Manager (CSM) is responsible for driving customer adoption, engagement, and satisfaction across an assigned portfolio of customers. This role ensures customers realize the full value of the company’s hybrid data storage solutions by proactively managing onboarding, health, and ongoing enablement. The CSM acts as the primary post-sale customer advocate, coordinating across Support, Product, and Renewals, and coordinating with the Sales rep to ensure long-term success and referenceable outcomes.
Primary Responsibilities
- Manage a defined portfolio of small to mid-sized customers to ensure successful onboarding, adoption, and ongoing health.
- Monitor customer usage and engagement trends, proactively identifying risks or barriers to adoption.
- Conduct regular success reviews and health checks with key customer stakeholders.
- Collaborate with internal teams (Support, Product, Renewals, Sales Rep) to address challenges and drive customer value.
- Develop and execute customer success plans aligned with desired business outcomes.
- Capture and share customer insights and feedback to inform product improvements.
- Serve as a trusted point of contact for operational and best-practice guidance.
- Identify signals of potential expansion or advocacy and share them with appropriate internal teams.
- Support customer communications and engagement initiatives.
- Participate in the creation and refinement of customer success playbooks and tools.
- Contribute to internal knowledge sharing and continuous improvement within the CS function.
- Bachelor’s degree or equivalent experience.
- 2–4 years of experience in SaaS customer success, account management, or technical client services.
- Strong communication and relationship-building skills with both technical and business stakeholders.
- Proven ability to interpret customer health and usage data to guide action.
- Experience working cross-functionally in a fast-paced, growth-oriented SaaS environment.
- Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango).
- Curiosity and a proactive approach to problem-solving and customer engagement.
Benefits
As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include:
- Best in class employee onboarding and training
- "Take What You Need” paid time off policy
- Comprehensive health, dental and vision plans
- Company-paid life and disability insurance
- 401(k) and Roth IRA retirement plan
- Generous employee referral bonuses
- Flexible remote work policy
- 10 Paid Holidays
- Wide array of wellbeing offerings
- Pre-tax savings accounts with company contributions
- Great team culture and social activities
- Collaborative workspaces
- Free on-site fitness centers and stocked kitchens in select office locations
- Professional development resources
In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate’s experience, skills, education, and work location.
To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
This privacy notice relates to information collected (whether online or offline) by Nasuni Corporation and our corporate affiliates (collectively, “Nasuni”) from or about you in your capacity as a Nasuni employee, independent contractor/service provider or as an applicant for an employment or contractor relationship with Nasuni.
