Demo

Genesys Contact Center Consultant

Nasscomm
Santa Clara, CA Contractor
POSTED ON 4/28/2026
AVAILABLE BEFORE 5/27/2026

Position: Contact Center Consultant (Genesis / SAP C4C / Salesforce Service Cloud)

Location: Santa Clara, CA

Duration: 5 Months

Skill needed:

  • Genesis (Contact Center)
  • SAP C4C (Cloud for Customer)
  • Salesforce Service Cloud

Key Responsibilities

  • Implement and support contact center solutions (IVR, routing, omnichannel) using Genesis
  • Configure and integrate SAP C4C and Salesforce Service Cloud
  • Work on CTI / API integrations between contact center and CRM systems
  • Handle requirement gathering, configuration, testing, and production support

Must-Have

  • Strong contact center architecture & operations knowledge
  • Experience with CRM contact center integration
  • Good stakeholder communication and ability to work remotely

Hourly Wage Estimation for Genesys Contact Center Consultant in Santa Clara, CA
$42.00 to $55.00
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