Buyers Club Customer Service Representative

Dave Purchase Project is a not-for-profit 501(c)(3) organization whose mission is to facilitate
disease prevention. We are dedicated to the creation, expansion and continued existence of
syringe exchange programs (SEPs) as a proven method of stopping the transmission of blood-
borne pathogens in the injecting drug using community. We are also dedicated to empowering
vulnerable populations by providing them with the knowledge and resources to enable them to
make informed choices regarding their healthcare options.

Locally, we operate the Tacoma Needle Exchange (TNE) the first legally-sanctioned SEP in the
United States. TNE provides Tacoma and Pierce County residents with access to harm reduction
education and resources, care coordination, insurance enrollment, wound care clinics, HIV/HCV
testing, and new safer injection supplies.

Nationally, our efforts are conducted through our Buyers Club (a.k.a., North American Syringe
Exchange NetworkNASEN), a harm reduction clearinghouse that leverages the economic
power of SEPs throughout the United States, Puerto Rico, and the US Virgin Islands to ensure
equitable access to low-cost harm reduction supplies, technical assistance, and science-based
best practices for all SEPs regardless of their size or budgets.

Dave Purchase Project was created, and continues to operate, with the understanding that
meeting people where they are is the most effective method of reducing the negative
consequences associated with drug use. We provide all of our services free of charge in a non-
judgmental manner. We encourage a collaborative environment where staff often work in
teams and are expected to be proactive in their work. Staff are expected to actively participate
in the improvement of service delivery and the development of programs.

Position Summary:
The Buyers Club Junior Customer Service Rep is primarily responsible for processing orders and
entering vendor invoices. All transactions with customers need to be done with respect and
the highest level of customer service possible. This job position must work closely with vendors
as well as other Buyers Club staff to improve product availability, shipping, and pricing.

Responsibilities:

• Create and send invoices and quotes.
  
• Process customer orders with vendors.
  
• Enter vendor invoices into QuickBooks.
• Provide updates to customers.
• Attend meetings, agency level training courses and events as assigned.
• Contribute to a team effort and other work as assigned. Including but not limited to

monthly all staff meetings.

• Help answer customer calls as needed.
• Maintain customer records by updating account information.
• Continued and positive interaction with all vendors and sales representatives.
• Demonstrative continued improvement to eliminate errors and rework, contribute to the
  team effort, and other duties as assigned.
• Cross training as assigned by the Buyers Club Manager.

Experience:

• Must have at 2-3 years experience in customer service. Experience with non-profit
  organizations providing direct services a plus.
• Comfort and experience in working with current and former substance users.
• Must be detail oriented and possess excellent organizational skills and the ability to
  prioritize tasks effectively and meet deadlines.
• Must be resourceful and can anticipate needs and work independently on multiple tasks
  simultaneously.
• Must be dedicated to advancing an agenda of equal rights and social justice for
  marginalized individuals, especially through participation in advocacy and national support.
• Discretion, diplomacy and the ability to manage sensitive and confidential information with
  integrity is necessary.
• Proficiency with QuickBooks, MS Office (including Word, Excel and Outlook), Windows 7
  and use of the Internet for customer service research required.

Requirements:

• Tuberculosis screening no more than 30 days after hire. 3 days after hire if providing
  direct service to participants.
• Influenza vaccination required for all staff within 30 days of hire.
• Annual trainings (online/in-person) as assigned by supervisor.

Reports To: Buyers Club Manager
Status: Full-Time, Non-Exempt