What are the responsibilities and job description for the Technical Support Specialist position at Nasco Industrial Services & Supply?
Technical Support Specialist – Mining & Drilling Equipment
NASCO Industrial Services & Supply LLC (NISS)
Position Type: Full-time, field / mobile service role
Location: Fairbanks, Alaska
About NISS
At NISS, we specialize in high-quality surface and helicopter supported core drilling for the mining, exploration, and geotechnical sectors. Safety, professionalism, and efficiency are at the heart of everything we do. We invest in our people, providing training, career paths, and competitive compensation.
Position Summary
NASCO Industrial Services & Supply LLC (NISS) is seeking a motivated and safety-focused Technical Support Specialist to provide technical support and maintenance services for mining and drilling contractors. This position is responsible for servicing rock-drilling equipment, maintaining down-hole drilling tools, troubleshooting mechanical issues, and supporting both open-pit and underground drilling operations. The ideal candidate is mechanically inclined, enjoys working in the field, and can perform effectively in remote and challenging environments.
Key Responsibilities
- Provide guidance on the proper use, handling, and best‑practice operation of drilling tools, assemblies, and down‑hole components to support safe and effective performance.
- Travel to customer locations, mine sites, and drilling operations throughout assigned territories, including open-pit and underground mines.
- Provide technical support to mining and drilling contractors regarding drilling procedures, tool applications, and equipment performance.
- Recommend corrective actions to minimize equipment downtime.
- Assist with inventory control, parts management, and consumable tracking.
- Maintain a safe work environment and comply with all company, customer, and regulatory safety requirements.
- Build and maintain positive relationships with customers through professional service and technical expertise.
Required Qualifications
- Strong mechanical aptitude and troubleshooting skills.
- Ability to work independently in remote field environments.
- Valid driver’s license with a clean driving record.
- Ability and willingness to travel frequently, including overnight and extended travel to remote job sites.
- Ability to perform physically demanding work, including lifting heavy equipment and components.
- Ability to work safely in harsh weather conditions and rugged terrain.
- Ability to pass pre-employment and ongoing drug and alcohol screenings.
- Strong communication and problem-solving skills.
Preferred
- Experience with rock-drilling equipment, mining operations, or drilling tools.
- Knowledge of top-hammer and DTH drilling systems.
- Previous field service, mechanical maintenance, mining, construction, or heavy equipment experience.
- Familiarity with open-pit and underground mining environments.
Working Conditions
- Frequent travel to remote mine sites and drilling operations.
- Exposure to varying weather conditions, dust, noise, and rugged terrain.
- Work may include extended shifts, weekends, and on-call support as required by customer operations.
- Physical demands include standing, climbing, bending, lifting, and moving heavy components and equipment.
Compensation & Benefits
- Competitive hourly rate or salary (based on experience)
- Overtime, shift premium, and travel pay
- Comprehensive benefits package (health, dental, vision, life, etc.)
- 401(k) or equivalent retirement plan
- Travel per diem / allowances
- Training, certification support, and professional development