What are the responsibilities and job description for the Aviation Customer Service Representative / Concierge position at Naples Jet Center?
Customer Service Representative
The Naples Jet Center at KAPF is a fast-paced, high-energy environment. We have a position open for a professional team member with an effective ability to multi-task and remain highly organized. We are looking for strong attention to detail. Excellent communication skills, both verbal and written, are required.
We are looking for dedicated individuals that can contribute to accomplishing our goals and common purpose - to be a leader in the aviation industry and maintain a reputation of providing superior service.
We are seeking enthusiastic candidates with relevant experience that wish to learn and grow in an exciting industry.
Job Description
Customer service representatives balance answering e-mails, taking phone calls, and scheduling while also tracking flights using aviation software. This job entails frequent radio communication using appropriate terminology. We independently complete tasks while also working within a small team. We are often actively away from the desk, greeting aircraft and assisting with any and all needs of crew and/or passengers. Our goal is always to go above and beyond to serve our customers through proactive attentiveness and anticipation of needs.
Schedule
7:00am-8:00pm with sporadic overtime.
The fixed work week consists of (4) ten-hour shifts:
- 6:30 am to 4:30 pm
- 8:30 am to 6:30 pm
- 10:00 am to 8:00 pm
Schedules include weekends.
Preferred Skills & Qualifications
- Ability to improvise and change direction
- Creative thinking & strong problem solving skills
- Strong attention to detail (data entry experience is preferred)
- Communication skills (phone, e-mail, in-person, radio)
- Exceptional Customer Service in a face-to-face setting
- Extroverted, friendly, positive attitude, & strong interpersonal skills are a must
- Invoicing; ability to work efficiently & accurately with numbers
- Highly motivated
- Multi-tasking & maintaining focus amongst noise & activity
- Organization
- Scheduling
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Experience operating a golf cart is a plus!
Aviation experience is a plus but not required - we will train you!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
- Work Location: In person