What are the responsibilities and job description for the Counter Sales Associate position at NAPA Auto Parts - Hinerman Automotive INC.?
Job Summary
Join our dynamic team as a Counter Sales Associate, where you will be the friendly face and knowledgeable resource for customers seeking automotive parts, services, and solutions. This energetic role requires a proactive approach to customer service, a solid understanding of automotive repair and maintenance, and the ability to upsell products confidently. Your enthusiasm will help drive customer satisfaction, foster loyalty, and support our mission to deliver exceptional automotive care. Whether assisting with vehicle diagnostics, explaining repair options, or processing sales transactions, you’ll play a vital role in ensuring every customer leaves informed and satisfied.
Duties
- Greet customers warmly upon arrival and assess their automotive needs with active listening and expert guidance
- Provide detailed product information, recommend appropriate parts or services, and upsell additional offerings to maximize customer value
- Assist customers with vehicle diagnostics inquiries, service writing, and explaining repair procedures in clear terms
- Process sales transactions accurately using cash handling procedures while maintaining a balanced register
- Maintain organized inventory of automotive parts and supplies; ensure shelves are stocked and products are correctly labeled
- Support the team with automotive diagnostics knowledge and mechanical insights to enhance customer trust and satisfaction
Qualifications
- Previous dealership experience or background in automotive service management highly preferred
- Strong knowledge of automotive repair including oil changes, brake repair, tire service, alignments, transmissions, suspension systems, diesel engines, shocks & struts, air brakes, and auto body work
- Experience in auto estimating and service writing to accurately prepare quotes and invoices
- Proven ability in upselling automotive products and services to meet sales goals
- Mechanical knowledge combined with mechanic experience or auto technician background is a plus
- Excellent customer service skills with a friendly attitude and clear communication abilities
- Familiarity with automotive diagnostics tools and procedures is advantageous
- Ability to handle cash transactions accurately while maintaining professionalism under pressure
- Knowledge of Gates Hydraulic hoses and fittings is a plus
Join us to be part of an energetic team dedicated to delivering top-tier automotive solutions! Your expertise will help customers get back on the road safely while supporting our commitment to quality service. We value motivated individuals eager to grow their career in the fast-paced world of automotive parts sales.
Pay: $16.50 - $20.50 per hour
Benefits:
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Experience:
- Automotive Parts Sales: 1 year (Preferred)
Ability to Commute:
- Waynesburg, PA 15370 (Required)
Work Location: In person
Salary : $17 - $21