General Manager - Qavvik Air

Job Description

The General Manager (GM) serves as the end to end business leader for the company, accountable for full P&L ownership, strategic growth, and operational excellence across the business. This leader inherits a maturing business and is responsible for strengthening its operations, market position, and financial efficiency.

GM drives both short term performance and long term enterprise value through disciplined financial management, customer-centric operations, and strategic expansion across existing and emerging aviation markets.

Responsibilities

Key Responsibilities

P&L and Business Leadership

• Own full P&L accountability for the company, including revenue growth, margin performance, cost discipline, and capital investment decisions.
• Develop multi-year business strategies and annual operating plans aligned with corporate objectives.
• Build and execute market expansion strategies across new geographies, customer segments, and service lines.
• Assess business-line performance and implement improvements to optimize profitability and operational efficiency.

Strategic Growth & Market Development

• Identify and pursue organic and inorganic growth opportunities.
• Expand customer relationships with airport authorities, healthcare systems, tribal organizations, and commercial/charter partners.
• Strengthen the organization's competitive position in established markets while building presence in targeted emerging markets.

Operational Excellence & Safety

• Provide executive oversight, ensuring high-quality, safe, and compliant operations.
• Drive operational standardization, performance management, and continuous improvement across multi-site operations.
• Champion a safety-first culture aligned with FAA, TSA, DOT, OSHA, EMS, and all regulatory requirements.

Financial Management & Capital Oversight

• Set and manage budgets, revenue targets, cost controls, and capital allocations.
• Analyze financial and operational data to drive margin improvement and long-term sustainability.
• Approve and manage capital expenditures related to aircraft, facilities, technology, and major contracts.

Leadership & Organizational Development

• Lead and develop a high-performing team of aviation directors, managers, and operational leaders.
• Foster a culture of accountability, collaboration, and customer-focused execution.
• Ensure staffing strategies support core operations, seasonal demands, and growth initiatives.

Customer, Partner & Stakeholder Engagement

• Serve as the senior executive interface with customers, regulators, airport authorities, and community partners.
• Represent the business in executive forums, public meetings, and industry events.
• Strengthen customer satisfaction and deepen long-term strategic relationships.

Risk & Compliance Management

• Identify operational, financial, and regulatory risks; implement appropriate mitigation strategies.
• Ensure rigorous incident response, reporting, analysis, and continuous improvement programs.

Qualifications

• Bachelor's degree required; MBA, MPA, or related advanced degree preferred.
• 10 years of progressive leadership experience in aviation, medevac, transportation, or complex, multi-site operational environments.
• Demonstrated experience owning and growing P&L.
• Track record of leading business expansion across geographies or customer markets.
• Experience operating in Alaska or in similar remote environments.
• Ability to regularly travel using various modes of rural transportation, at least 25% of the time and up to 40% of the time
• Requires a valid Driver's License and an acceptable driving record to be eligible under NANA's vehicle insurance policy.

Working Conditions and Physical Requirements

Weather: Indoors - environmentally controlled; requires most or all work to be done inside.

Noise level: The noise level in the work environment is usually that of a standard office atmosphere.

Description of environment: Must be able to sit or stand for extended periods and use standard office equipment

Physical requirements: Employee is required to occasionally lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Travel: Employee will travel 25%-40% of the time to various locations within Alaska/or remote locations and may be required to use alternative modes of transportation, including but not limited to snow machines, boats, small airplanes, and ATVs.

Competencies

• Comprehensive understanding of aviation market trends, competitor positioning and customer pain points.
• Working knowledge of claims or legal processes related to public/private healthcare systems or unpaid invoices.
• Strategic thought leadership to build and then execute a growth vision supported by data-driven business case development.
• Strong financial acuity with proven ability to manage and grow a business.
• Deep understanding of aviation operations and regulatory frameworks.
• Strong stakeholder management and relationship-building skills.
• Ability to standardize processes and drive operational consistency across diverse business lines.