What are the responsibilities and job description for the Program Manager position at NAM Info Inc?
Title: Program Manager-experience with preference in Cards/ Financial Domain
Location: Berkeley Heights, NJ (3 Days) and Princeton, NJ (2 Days) (based on client schedule)
Duration: 6 Months Project
Major Activities
PM (70%)
1. Program Strategy and Planning:
a. Develop and execute program strategies, aligning with business objectives.
b. Conduct market analysis, competitor research, and stakeholder engagement.
2. Team Leadership:
a. Lead and manage cross-functional teams, including program managers, project managers, and technical leads.
b. Foster collaboration, provide coaching, and ensure team members' growth.
3. Program Management:
a. Oversee program lifecycle, from initiation to delivery.
b. Manage program scope, schedule, budget, and quality.
4. Stakeholder Management:
a. Communicate program progress, risks, and issues to stakeholders.
b. Build and maintain relationships with executives, customers, and partners.
5. Risk Management:
a. Identify, assess, and mitigate program risks.
b. Develop and implement contingency plans.
6. Process Improvement:
a. Develop and implement process improvements.
b. Ensure compliance with organizational policies and procedures.
Operational (20%)
- Handle Resource Management
- Ensure Hiring and Onboarding/Offboarding process is streamlined
- Resolve conflicts
Delivery and Senior Leadership (10%)
- Be a candid representation to Delivery organization and jointly represent escalation from clients
- Work in parallel with the Project Managers and ensure that the Client expectations are met
- Leading Steer Co Meetings and preparing material for presentations
Details on Roles and Responsibilities
- Will be responsible for planning, organizing and managing the diverse project teams through the Agile/ Hybrid project
- Responsible for tracking project status, progress, KPIs
- Continuous monitoring of Program Status and follow-up with the respective leads on the status
- Coordinate across teams to develop plans, goals, procedures to ensure the processes are streamlined throughout the project lifecycle
- Create Project Charters, Project Plans
- Resource Management
- Support and Create reports for the Delivery Leads
- Analyze Risks, Issues, Actions and Dependencies; Be proficient in Risk Management
- Produce high-quality outcomes by maintaining transparency across the project
- Understanding customer accounts and identifying untapped opportunities
- Follow-up clients Communications, leadership meetings
- Facilitate group collaboration for alignment/ informed decision-making
- Involved in budgeting procedures
- Develop and maintain Delivery forecast and pipeline.
- Record and track Delivery metrics, Stakeholder meeting
- Manage the Customer Expectations and be attentive to detail
- Responsible for providing ongoing project level governance throughput the project execution
- Organize and oversee statement of work, requirements, RFP responses through selection/ acquisition
- Must adhere to Mphasis/Client project management practices and governance requirements
- Ensure Delivery adherence by being transparent on communications related to meeting deadlines/ issues/ risks
- Collaborate with Clients and address significant issues by facilitating communication between the key stakeholders, teams and leadership to ensure clarity/alignment
- Oversee Change Management
- Be adaptable to switch between the roles of playing supportive, controlling and/ centralized PMO
- Work with operations (hiring, HR others ) to ensure smooth resource ramp-up as per client needs
- Establish PMO structure to monitor and govern our deliverables for client.
- Manage/ Control the Risks; Handle Reporting/Metrics
Minimum requirements to this position
- 12 - 16 years of overall IT experience with preference in Cards/ Financial Domain
- Strong Leadership skills with knowledge of project management
- Excellent Time Management and Financial Management
- Exceptional interpersonal skills
- Ability to plan in a rapidly changing environment and provide guidance as required
- Strong understanding of SDLC models and good knowledge of both Waterfall and Agile Project Management Principles
- Excellent verbal and written communication skills to communicate complex issues to multiple audience
- Communicate timelines and expectations to Technical and Business Staff
- Should be proficient in PM Tools such as Microsoft Project, Jira, Jira board, Confluence, MS Office etc
- Certification in program management (e.g., PMP, PgMP) preferred
