Cyara IVR automation test

Job Title: Cyara IVR Automation test

Dallas TX- hybrid

Role Overview

IVR & Contact Center Testing

• Create and execute Cyara test cases, campaigns, and journeys for IVR flows and call routing scenarios.
• Validate DTMF, speech recognition, transfers, queuing, and failover logic.
• Monitor and analyze Cyara Pulse alerts for proactive issue detection.

Quality Assurance

• Define test strategies, coverage matrices, and traceability to requirements.
• Perform functional, regression, and performance testing across multiple environments.
• Document defects, root cause analysis, and provide actionable insights.

Collaboration

• Work closely with developers, IVR designers, and routing engineers to ensure testability and quality.
• Participate in release readiness reviews and contribute to automation best practices.

Required Qualifications

• 2–5 years in QA automation with strong proficiency in Node.js.
• Solid understanding of REST APIs, JSON, and microservices testing.
• Strong debugging and scripting skills.

Preferred Skills

• Experience with Cyara for IVR and call routing testing (Test Cases, Campaigns, Journeys, Pulse).
• Knowledge of contact center platforms (Amazon Connect, Genesys, Cisco, Avaya, NICE CXone).
• Exposure to speech recognition testing, synthetic monitoring, and performance testing.