What are the responsibilities and job description for the Cyara IVR automation test position at NAM Info Inc?
Job Title: Cyara IVR Automation test
Dallas TX- hybrid
Role Overview
IVR & Contact Center Testing
- Create and execute Cyara test cases, campaigns, and journeys for IVR flows and call routing scenarios.
- Validate DTMF, speech recognition, transfers, queuing, and failover logic.
- Monitor and analyze Cyara Pulse alerts for proactive issue detection.
Quality Assurance
- Define test strategies, coverage matrices, and traceability to requirements.
- Perform functional, regression, and performance testing across multiple environments.
- Document defects, root cause analysis, and provide actionable insights.
Collaboration
- Work closely with developers, IVR designers, and routing engineers to ensure testability and quality.
- Participate in release readiness reviews and contribute to automation best practices.
Required Qualifications
- 2–5 years in QA automation with strong proficiency in Node.js.
- Solid understanding of REST APIs, JSON, and microservices testing.
- Strong debugging and scripting skills.
Preferred Skills
- Experience with Cyara for IVR and call routing testing (Test Cases, Campaigns, Journeys, Pulse).
- Knowledge of contact center platforms (Amazon Connect, Genesys, Cisco, Avaya, NICE CXone).
- Exposure to speech recognition testing, synthetic monitoring, and performance testing.