What are the responsibilities and job description for the Spare Parts Coordinator - Maryland position at Naiad Dynamics US, Inc.?
Spare Parts Coordinator – Maryland
Naiad Dynamics US, Inc. is a well-established Naiad Maritime Group, Inc. company with operations in CT, MD, and FL USA, with affiliated companies in the Netherlands, United Kingdom, France and Australia. We supply high quality specialized ship systems throughout the world.
An exciting opportunity to join a world-leading designer and manufacturer of specialized marine systems for the commercial ship, military ship and luxury yacht market sectors.
Immediate opening within Naiad Dynamics US, Inc. at our Hollywood Maryland regional office reporting to local office management. We are a dynamic team of professionals supplying our highly successful technology-based products worldwide. We are seeking an organized, efficient, self-starter with an enthusiastic attitude to join our customer service team.
As a spare parts coordinator you will play a crucial role in ensuring customer satisfaction by delivering timely and effective technical support. The ideal candidate will be technically and mechanically inclined, possesses excellent communication skills and is committed to resolving customer issues with a high level of professionalism.
Responsibilities
- Respond to customer inquires and issues related to our products and services.
- Troubleshoot technical problems and provide step-by-step guidance for issue resolution.
- Review engineering drawings to determine required parts
- Identify and quote required parts
- Collaborate with cross-functional teams to resolve complex technical issues
- Process customer orders and proactively review and work with purchasing and manufacturing departments to ensure on time delivery. Notify customers of any delays and update them on shipping information.
- Order fulfillment - select inventory, professionally pack and label parts for shipment.
- Communicate effectively and professionally with customers via phone and email.
- Ensure a positive customer experience by addressing concerns and providing solutions in a clear and concise manner.
- Follow up with customers to ensure their technical issues are resolved to their satisfaction.
- Collaborate with team members and management to enhance overall customer support efficiency.
- Identify stock-outs and low-stock for reorder.
Qualifications and Skills
- Proven experience in a technical support role
- General knowledge of electrical, mechanical and hydraulic components, systems preferred
- Ability to troubleshoot and problem-solve technical issues effectively.
- Customer-focused with a commitment to delivering exceptional service.
- AS degree in Engineering or Engineering Technology preferred
- Experience with 2D and 3D drafting programs such as AutoCad, DraftSight CAE, Solid Works and Solid Edge
- High computer proficiency in MS Office products, including Word, Excel, Outlook
- Prior use of MRP and/or ERP systems in a production work environment.
- Working knowledge of electronics, hydraulics, mechanics and their interrelationships
- Consistently high professional demeanor when interacting with customers
- Ability to professionally and effectively communicate and interact with coworkers
Benefits
We offer a comprehensive benefits package including major healthcare coverage, dental, 401k with immediately vested 100% company match, disability insurance and life insurance. Benefits are subject to policy/plan details.
Send resume in confidence to:
NAIAD DYNAMICS US, INC.
Attn: Human Resource Manager
50 Parrott Drive, Shelton, CT 06484
Telephone: 203-929-6355
affirmative action-equal opportunity employer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
Salary : $44,710 - $65,536