What are the responsibilities and job description for the SENIOR RESIDENTIAL PROPERTY MANAGER position at NAI San Diego?
NAI San Diego is seeking an experienced and proactive Senior Residential Property Manager to lead the day-to-day operations of our residential portfolio. The ideal candidate is a strategic thinker with strong leadership skills, deep knowledge of property management best practices, and a commitment to delivering exceptional resident experiences. This role oversees property performance, financials, team development, and compliance to ensure operational excellence across all assigned communities.
- Oversee daily operations of multiple residential properties, ensuring high standards of service, safety, and appearance.
- Implement, monitor, and improve operational processes, systems, and policies.
- Ensure compliance with all local, state, and federal housing regulations, Fair Housing laws, and company policies.
- Manage vendor relationships, negotiate contracts, and monitor service quality.
- Develop and manage annual property budgets, forecasts, and financial plans.
- Monitor rent collection, accounts payables/receivables, and financial reporting.
- Analyze financial performance, identify opportunities to improve NOI and reduce operational inefficiencies.
- Oversee capital improvement projects and ensure timely, on-budget completion.
- Lead, mentor, and support onsite teams including Assistant Managers, and Maintenance Supervisors.
- Foster a positive, collaborative work culture focused on accountability and resident satisfaction.
- Ensure a high-quality residential experience by proactively managing resident concerns and service requests.
- Oversee leasing, renewals, and retention strategies to maintain optimal occupancy.
- Prepare monthly, quarterly, and annual reports on property performance.
- Track occupancy, delinquency, turnover, and maintenance response times.
- Present insights and recommendations to senior leadership.
- Bachelor’s degree in Business, Real Estate, or related field preferred.
- 5–7 years of residential property management experience, including leadership of multi-site portfolios.
- Strong understanding of Fair Housing regulations and property management compliance requirements.
- Proven ability to manage budgets, interpret financial statements, and improve property performance.
- Exceptional communication, leadership, and problem-solving skills.
- Proficiency with property management software (e.g., Yardi) required.
- Professional certifications such as CPM, ARM, or CAM are a plus.
- Bilingual (Spanish) a MUST
What We Offer
- Competitive salary and performance-based bonuses
- Health insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- A supportive, growth-oriented work environment