What are the responsibilities and job description for the Operations Coordinator, Outbound position at nabis?
About Nabis
Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.
We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.
The Role
The Operations Coordinator (Outbound) is responsible for owning day-to-day outbound execution, ensuring all orders are picked, packed, and shipped accurately and on time. This role acts as a lead on the floor, supporting the Supervisor in driving productivity, order accuracy, and overall fulfillment performance.
Responsibilities:
- Own outbound execution to meet daily pick, pack, and dispatch timelines
- Lead floor workflow by prioritizing work and keeping the team aligned to daily goals
- Perform and oversee picking, packing, and shipping (SKU, batch, quantity verification)
- Maintain accountability for order accuracy, minimizing mispicks, mispacks, and delays
- Drive quality and order integrity
- Own exceptions and order edits:
- Identify and resolve picking/packing issues (inventory, batch, quantity)
- Ensure proper use of Mispick Workflow and follow through on resolution
- Support order edits and system updates to maintain accuracy
- Communicate issues/changes to CX or brands and ensure full resolution
- Maintain organization of packing and staging areas
- Coordinate with Inventory, QA, and Dispatch to keep fulfillment running smoothly
- Provide on-the-floor guidance and support to associates
- Support performance tracking, training, and process improvements
Qualifications:
- Ability to lift 50 lbs., bend, stretch, and twist
- Ability to pass pre-employment background check
- Ability to work occasional evening/weekend shifts
- Cannabis experience is a plus
- Strong verbal and written communication skills
- Basic math skills
- Must be at least 21 years of age or older
- Exceptional customer service skills
- Excellent judgement and work ethic
- Professionalism, patience and process-driven approach
- Adaptability, low-ego and high attention to detail
- Can-do attitude and team player
- Computer skills
WHY YOU'LL LOVE WORKING AT NABIS!
- Competitive pay starting at $23 per hour, paid weekly.
- You'll work at the fastest growing cannabis startup
- Medical/Dental/Vision offered to all full-time employees.
- Well-rounded co-workers and teammates that are all striving towards the same goal. Nabis maintains a fun and energetic culture!
Nabis is an Equal Opportunity Employer
Nabis seeks to create a diverse work environment because all teams are stronger and have different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate based on race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.