What are the responsibilities and job description for the Host(ess) - Aloha Mixed Plate position at Na Hoaloha Ekolu?
Aloha Mixed Plate, an iconic local style restaurant established 30 yrs ago at its same location on Front Street in Lahaina. Serving delicious local food at affordable prices, we are excited to serve our local community and visitors. The location and its million-dollar view is a great place to call work with excellent benefits. We look forward to hearing from those who share our values, principles and the spirit of Aloha.
The ideal candidate for this position:
- -Has experience working in customer service and/or the food service industry
- -Can work a flexible schedule including weekends and holidays
- -Has a reputation for giving great service to guests and coworkers
- -Is enthusiastic about sharing our Aloha spirit with our guests
- -Can maintain a pleasant smile and demeanor throughout the shift
- -Can handle multiple tasks at one time
- -Is self-motivated, especially under pressure
- -Communicates Aloha in person and over the phone
- -Has good problem-solving skills
Performance Expectations:
- -Makes eye contact and greets guests with Aloha and enthusiasm
- -Treats customers and co-workers with courtesy and respect
- - Answers the phone with Aloha and takes to-go orders
- - Maintains flow of seating to allow co-workers to effective serve guests
- - Coordinates seating for Reservations and large parties
- - Communicates to supervisors when help is needed to maintain customer service
- - Is knowledgeable and able to answer guest's questions
- - Maintains a waitlist and informs guests of their status in line
- - Helps servers buss tables as needed, when able
- - Informs guests of daily specials while in line or seating the guests
- - Assists guests with selecting a seating area based on availability
- - Positively responds to requests for assistance from co-workers and guests
- - Remains within viewing of the door throughout shift
- - Takes initiative to help in any area of the restaurant when slow
We offer an excellent benefits package including medical, dental, vision, drug, 401(k) with up to 4% company match, PTO upon qualifying, flexible spending account, employee meals, discounts and much more!