What are the responsibilities and job description for the Food Runner - Star Noodle position at Na Hoaloha Ekolu?
Star Noodle located on the ocean in Lahaina is located on Front Street next door to its sister restaurant Aloha Mixed Plate. Star Noodle is an award-winning restaurant for over a decade offering fresh noodles, sake cocktails and Asian-inspired share plates. Star Noodle continues to be one of Maui's most popular eateries, as well as a great place to work with a fabulous view. We are seeking highly motivated and service-oriented staff to join our team! We offer a great working environment with excellent benefits to those who share our values, principles and the spirit of Aloha.
*Up to $1000 Signing Bonus*
The ideal candidate for this position:
- Has experience working in customer service and/or the food service industry
- Can work a flexible schedule including:
- - Day Shifts
- - Evening Shifts
- - Weekend Shifts
- - Holiday Shifts
- Has a reputation for giving great service to guests and coworkers
- Is enthusiastic about sharing our exceptional service standards with our guests
- Can maintain a pleasant smile and demeanor throughout the shift
- Can handle multiple tasks at one time
- Is self motivated, especially under pressure
- Communicates Aloha in person and over the phone
- Has good problem solving skills
- Is able to pass and practice the Maui County Department of Liquor Test
- Is able to pass and practice the TiPS training course
Performance Expectations:
- Makes eye contact and greets guests with authentic enthusiasm
- Treats customers and co-workers with courtesy and respect
- Communicates to supervisors when help is needed to maintain customer service
- Is knowledgeable and able to answer guests questions
- Helps servers bus tables as needed, when able
- Is knowledgeable of the menu and able to answer guests questions
- Informs guests of daily specials while in line or seating the guests
- Positively responds to requests for assistance from co-workers and guests
- Remains within viewing of the door throughout shift
- Takes initiative to help in any area of the restaurant when able
Additional Tasks:
- Setting the dining room for service - lights, music, retail, menus, door, etc.
- Greet guests
- Seat guests - assign seating using digital reservation system
- Place reservations for guests using digital reservation system
- Assist guests with all requests (seek the right person to assist if need be)
- Assist staff with all requests (that don't interfere with job duties)
- Assisting host 1
- Setting Tables with napkins, plates and chopsticks before tables are sat
- Assist Checking out Take-out patrons
- Updating the floor plan in reservation system: dessert, check dropped, finished
We offer an excellent benefits package including medical, dental, vision, drug, 401(k) with up to 4% company match, PTO upon qualifying, flexible spending account, employee meals, discounts and much more!