Help Desk Technician

Pay Range: $20 to $24/hr.

Title: Technical Analyst

Location: Charlotte, NC

Job Type: Contract

Shift: Days

Job Description

• Under general supervision performs maintenance, troubleshooting, research and fact-finding to respond to hardware (desktop, telephony, and clinical equipment), software, network (data and voice) and enterprise applications issues/requests in support of patient and non-patient care area

Job Responsibilities:

• Learns and performs preventative maintenance, troubleshooting, and repair of general patient and non-patient care equipment/applications.
• Assists and documents routine maintenance in compliance with current policies and procedures.
• Accepts on call responsibilities, supports customer emergency issues and escalates to the appropriate person or group as needed.
• Provides basic technical in-service education for clinical and non-clinical staff in the operation and maintenance of equipment.
• Assists in various projects involving department moves and equipment installations.
• Assists with management of inventory levels for break/fix and spare equipment/parts, ensuring proper tracking.
• Performs and documents department inventories.
• Applies appropriate customer service skills to meet CHS/department initiatives.
• Able to work as a team member.
• Produces accurate and complete work.

Required Skills & Experience:

• Demonstrates basic written and oral communication skills as needed or when requested.
• Possesses good listening and verbal skills.

Physical Requirements:

• Environment is subject to high-level visibility through exposure to patient population and to administration.
• Ability to work in patient care areas independently under stressful conditions.
• Some heavy lifting and carrying (up to 35 lbs.) is required.
• Continuous standing and walking is required.
• All other physical requirements vary according to the duty that is to be performed on the assortment of equipment.
• Exposure to electrical hazardous equipment and potential biohazards exist.
• Routine on-call responsibilities are required.
• Due to schedules and support needs within, additional evening and weekend hours may be required at times for conversions, training, inclement weather, disasters, etc.

Required Education:

• High School Diploma or GED