What are the responsibilities and job description for the Citrix IT Support position at N Consulting Ltd?
Citrix CAx Coordinator
• Supporting the Engineering Data Management (EDM) release process, a twice-yearly, six-month deployment lifecycle.
• Creating a testing environment via Citrix and providing it to stakeholders.
• Creating and configuring virtual machines with appropriate resources and settings.
• Creating optimized cloned master images for consistent VM deployment (i.e., master image creation and cloning).
• Machine catalogue and delivery group creation: organizing VMs into catalogs and delivery groups, ensuring secure user access.
• Configured Citrix Remote PC Access to integrate physical machines into the environment.
• Monitored resource pools, assigned user permissions, and ensured optimal utilization.
• Performed regular monitoring and troubleshooting via Citrix Director and Studio for environment stability.
• Conducted source validation for the provided source file from the application owner.
• Siemens NX source creation and install instruction creation and getting approval from the NX community.
• Analyzing by performing a technical review for the application readiness.
• Created pre-packages for the EDM application by using the InstallShield Packaging Tool.
• Deployed packages to testing environments via an internal tool.
• Creating package updates for frequent software enhancements during the M0 to M2 phase. • Performing reject duplicate & confirmation of product from M0 to M2 phase.
• Finalized installation instructions and obtained stakeholder approval after testing.
• Creating and managing SharePoint for each product and documenting in detail to deliver source to EPL.
• Delivering packaging instructions to the global packaging factory team for final production packaging.
• Performing primary User Acceptance Testing (UAT) on final packages and providing approvals for productive deployment to EPL & GPF.
• Creating NX server packages and delivering them to global operations.
• Creating and managing CRM Install info and CRM bundle info for global operation.
• Deployed the final packages in the global master image and conducted smoke testing.
• Coordinated end-of-cycle deployments on scheduled weekends every six months.
• Providing support for applications and troubleshooting after a release weekend.
• Responsible for resolving L2- and L3-level application issues via tickets.
• Bridge between software responsible and service desk team post-release.
