Homeowners Insurance Claims Intake Specialist

Property Insurance Company seeks Homeowners Insurance Claims Intake Specialist

Job Summary

The Homeowners Insurance Claims Intake Specialist serves as the first person of contact for policyholders reporting losses to their homes or personal property. This position is responsible for accurately capturing claim details, verifying coverage information, and ensuring that all required documentation is received and routed promptly to the appropriate claims adjuster. The Specialist provides empathetic, efficient service to customers during stressful situations, helping them begin the claims process with confidence and clarity.

Duties

• Receive new homeowners claims through phone calls, email, online portals, or agency submissions
• Gather essential details about the loss - including date, cause, location, extent of damage, and any emergency repairs performed
• Verify policyholder information, coverage limits, deductibles, and effective dates
• Create and assign claim numbers; enter all information accurately into the claims management system
• Identify loss types (e.g., fire, water, wind, theft, liability) and escalate urgent claims for immediate handling
• Communicate clearly with policyholders about the next steps, required documentation, and claim timelines
• Collect and upload supporting materials (photos, estimates, invoices, police/fire reports, etc.)
• Coordinate with field adjusters, desk adjusters, and restoration vendors to ensure smooth claim handoffs
• Track open intake files and follow up on missing or incomplete claim details
• Maintain strict confidentiality and compliance with insurance regulations and company policies
• Deliver exceptional customer service, showing professionalism, patience, and empathy throughout the intake process
• Support claims management with administrative tasks such as reports, audits, and date quality reviews

Qualifications

• High school diploma or GED required; associate or bachelor's degree in business, insurance, or a related field preferred
• 1-3 years of experience in insurance claims, customer service, or property insurance administration (homeowners claims experience strongly preferred)
• Working knowledge of homeowners policy coverages (dwelling, other structures, personal property, loss of use, personal liability)
• Excellent verbal and written communication skills
• High attention to detail and accuracy in data entry and documentation
• Ability to multitask, prioritize, and maintain professionalism in high-volume environments
• Strong interpersonal and problem-solving skills, with a compassionate approach to customer interactions

Core Competencies

• Customer Focus & Empathy - Provides supportive, professional assistance to policyholders in distress
• Accuracy & Detail Orientation - Enters and reviews claim data with precision
• Accountability - Follows through on assigned tasks and ensures timely routing of claims
• Communication - Clearly conveys information to customers, agents, and adjusters
• Teamwork - Collaborates effectively across claims and support teams
• Integrity & Confidentiality - Maintains trust and compliance with privacy standards

Hours

• Monday thru Thursday 8:00am - 5:00pm with a 45 minute lunch
• Friday 8:00am - 1:00pm
• Additional hours may be necessary during Catastrophic Events (hurricane, tornado, etc.) in the state of North Carolina

Job Type: Full-time

Pay: $40,000.00 - $44,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In person

Salary : $40,000 - $44,000