What are the responsibilities and job description for the Senior SOC Analyst position at N-able?
Why N-able
At N-able, we're not just helping businesses be secure —we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do—and in you.
Join a team where you can make a difference
The Senior SOC Analyst is an experienced cybersecurity professional responsible for handling complex and high-priority security inquiries, incidents, and service requests. Acting as a technical expert and mentor to Analysts, the Senior plays a crucial role in ensuring swift and accurate resolutions, guiding technical topics, and serving as a critical escalation point.
This role is hybrid requiring 2-3 days a week in our Raleigh NC hub.
What You'll Do
Advanced Security Support and Analysis
- Take ownership of complex or high-priority customer service requests that require in-depth analysis and troubleshooting.
- Conduct investigations using advanced tools and techniques to identify root causes of issues.
- Perform detailed incident triage, analysis, and support for escalated security alerts.
Technical Escalation Point
- Act as a key technical escalation point for Support Analysts handling advanced issues.
- Provide expert analysis and recommendations on escalated cases.
- Collaborate with Blue Team analysts during surges in alert activity.
Mentorship and Training
- Mentor Support Analysts by sharing expertise and best practices.
- Assist in onboarding and provide peer review for new hires.
- Set an example in professional communication, problem-solving, and customer service.
Peer Review and Quality Control
- Review and provide feedback on the work of Support Analysts.
- Perform peer reviews on incident reports and customer documentation.
- Recommend process improvements or training areas based on observations.
What You'll Bring
- 4-6 years of experience in SOC, MDR, or equivalent cybersecurity role.
- Proven experience handling escalations and complex investigations.
- Bachelor's degree in Cybersecurity, IT, or related field (or equivalent experience).
- At least one DoD 8570 / 8140 IAT Level II or III certification (CISSP, CEH, CISM, GCIH, or equivalent).
- Advanced knowledge of SOC operations, incident support, and analysis techniques.
- Ability to mentor and support less experienced analysts.
- Excellent communication skills for both technical and non-technical audiences.
- High proficiency with SIEM, IDS/IPS, EDR, and related tools.
- Analytical and detail-oriented with a passion for solving problems.
- Strong mentor and team player.
- Calm and dependable under high-pressure situations.
- Ethical, professional, and dedicated to customer security.
- Scheduling for this role will work on a 24/7 shifting model
Purple Perks
What do we offer you?
- Fully covered medical, dental and vision - for employee and eligible dependents
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Paid Parental Leave
- 401(k) with company-match and Flexible Spending Accounts
- Employee Stock Purchase Program
- Free Lunch 2x per week at Collaboration Hubs
- On-site gym access at select Collaboration Hubs
- Wellness rewards
- FuN-raising opportunities as part of our giving program
- N-ablite Learning - custom learning experience as part of our investment in you
- The Way We Work - our hybrid working model based on trust and flexibility
About N-able
At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.