What are the responsibilities and job description for the Customer Service Rep Client Support Specialist (35037) position at Myticas Consulting?
Myticas's direct client, based in Austin, TX is currently seeking a Customer Service Rep/Client Support Specialist for a On-site contract position.
Pay Rate: $18-19/hr on W2.
NOTE: W2 Only and 100% onsite.
Job Description
The Client Support Specialist is responsible for answering phone calls and email requests for client account maintenance, assisting with invoice inquiries and payments, data entry and miscellaneous administrative tasks as assigned. Since this position requires interaction with clients of all organizational levels via telephone and email, it is essential that this individual have effective customer service, communication and problem-solving skills. The Customer Service Representative provides support to internal and external clients on technical and product specific issues. May provide remote technical and application support to customers, by phone, email, chat and/or remote system access. Strong knowledge of product specialty as this role demands more technical inclination than typical 1st line support. Requires ability to discern/creatively troubleshoot client issues associated with enterprise application including bespoke client networks. Requires developing strong knowledge of complex product, and clear/concise communication/documentation to client questions relating to the application.
Required Skills And Experience
Pay Rate: $18-19/hr on W2.
NOTE: W2 Only and 100% onsite.
Job Description
The Client Support Specialist is responsible for answering phone calls and email requests for client account maintenance, assisting with invoice inquiries and payments, data entry and miscellaneous administrative tasks as assigned. Since this position requires interaction with clients of all organizational levels via telephone and email, it is essential that this individual have effective customer service, communication and problem-solving skills. The Customer Service Representative provides support to internal and external clients on technical and product specific issues. May provide remote technical and application support to customers, by phone, email, chat and/or remote system access. Strong knowledge of product specialty as this role demands more technical inclination than typical 1st line support. Requires ability to discern/creatively troubleshoot client issues associated with enterprise application including bespoke client networks. Requires developing strong knowledge of complex product, and clear/concise communication/documentation to client questions relating to the application.
Required Skills And Experience
- Minimum, high school education or equivalent, bachelor’s degree preferred
- Minimum Experience: 2 years of client-facing application support experience
- Troubleshooting product issues, and reporting issues via phone/e-mail/chat
- Working cross-functionally to resolve technical, procedural, or operational issues
- Working collaboratively with individuals at all levels of the organization
- Executing to short and long-term plans
- Training internal and external customers to mitigate recurring requests for help
- CRM Application; e.g., Sales Force
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Microsoft Server products (e.g., Windows Server, SQL, MS Project)
- Visio
- Microsoft Access
- BusinessObjects
- Analytical skills
- Interpersonal and collaborative skills
- Problem solving and decision making skills
- Written and verbal communication skills
- Prioritization, multitasking and organizational skills
- Conflict resolution
Salary : $18 - $19