What are the responsibilities and job description for the Call Center Support Representative position at Mystic Stamp Company?
Job Overview
We are seeking a dynamic and energetic Call Center Support Representative to join our vibrant Customer Support Center. In this role, you will be the frontline ambassador for our customers, providing exceptional support through phone communication and customer interaction.
Responsibilities
- Handle inbound and outbound calls with professionalism, clarity, and enthusiasm, addressing customer inquiries promptly and accurately
- Maintain detailed records of customer interactions through efficient data entry and documentation in Microsoft Office tools
- Collaborate with team members to resolve customer issues swiftly and effectively, fostering positive relationships
- Promotes the sale of products, services, programs, and other value-added solutions
- Consistently meets call metric standards and cross-selling/up-selling goals
Skills
- Proven experience in call center support customer service
- Excellent communication skills—both verbal and written
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and reporting purposes
- Ability to perform accurate data entry with high typing speed and attention to detail
- Familiarity with cross-selling and up-selling processes and customer communication strategies
- Join us as a Call Center Support Representative where your proactive approach and passion for client service will drive success. We value energetic professionals eager to deliver top-tier support!
Pay: $23.35 - $28.12 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Required)
- Cross-selling: 1 year (Preferred)
- Upselling: 1 year (Preferred)
Work Location: In person
Salary : $23 - $28