What are the responsibilities and job description for the Inside Sales & Customer Success Specialist position at Mystic Barrels?
Do you enjoy building relationships, helping customers, and closing sales? Are you someone who takes pride in delivering an exceptional customer experience from the first conversation through delivery?
Mystic Barrels is America's leading manufacturer of handcrafted whiskey barrel furniture and décor. We've served more than 12,000 customers nationwide, creating one-of-a-kind pieces for homes, restaurants, bars, breweries, wineries, distilleries, event venues, and businesses across the country.
We're growing, and we're looking for someone who enjoys talking with people, solving problems, and creating an outstanding customer experience. You'll work directly with the owner, help shape our sales process, and play an important role in expanding both our consumer and commercial business.
What You'll Do
- Respond quickly to inbound phone calls, website inquiries, emails, and live chats.
- Build relationships with customers by understanding their needs and recommending the right products.
- Create quotes, answer product questions, and confidently guide customers through the buying process.
- Follow up consistently to turn inquiries into sales and build long-term customer relationships.
- Stay connected with customers after the sale by providing updates, answering questions, and ensuring a smooth experience through delivery.
- Resolve the occasional shipping or product issue with empathy, professionalism, and a commitment to customer satisfaction.
- Help grow our commercial business by developing relationships with restaurants, bars, breweries, wineries, distilleries, event venues, and other businesses.
- Work closely with the owner to improve our sales process and contribute ideas as we continue to grow.
What We're Looking For
- Experience in sales, account management, customer success, or another customer-facing role.
- Outstanding communication and relationship-building skills.
- Comfortable speaking with customers by phone, email, and chat.
- Organized, detail-oriented, and able to manage multiple customer conversations at once.
- Comfortable learning CRM software (HubSpot experience is a plus).
- A self-starter who enjoys working in a growing, entrepreneurial business where your ideas can make a real impact.
Compensation & Benefits
- Base salary plus uncapped commission.
- Expected first-year earnings of $80,000-$120,000 , with additional upside for top performers.
- Paid vacation and holidays.
- Paid training and professional development.
- Growth opportunities within a growing company.
- Flexible scheduling options after you've established a proven track record.
Location
This position is primarily based at our New Kensington, Pennsylvania workshop. Hybrid flexibility may be available after you've demonstrated success.
If you're looking for more than just another sales job and want to represent products customers genuinely love, we'd love to hear from you.
Apply today and tell us about your sales background, your customer service philosophy, and why you'd be a great addition to the Mystic Barrels team.
Job Type: Full-time
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
- Work from home
Application Question(s):
- Tell us about your past sales experience. What did you sell, what was your typical sales process, and what measurable results are you most proud of?
- Why would you be a great fit for Mystic Barrels and for selling handcrafted, premium furniture online and over the phone?
Work Location: In person
Salary : $80,000 - $120,000