What are the responsibilities and job description for the Customer Service/Front Desk Representative position at MyOHR?
· Open the office daily and ensure the front desk is properly staffed and organized.· Answer incoming phone calls, address resident inquiries and concerns, and route calls appropriately while applying Association policies and maintaining resident privacy.· Greet residents, guests, and vendors in a professional and courteous manner and assist with resolving concerns or directing them to the appropriate department.· Maintain resident records by adding new residents to databases and distribution lists.· Draft, update, and distribute community newsletters, notices, and communications.· Issue and manage work orders as directed by Maintenance. Facility Manager, and the General Manager; open, revise, close, and follow up to ensure completion.· Manage rental services, including bicycles, guest units, event rooms, and storage rooms.· Maintain and manage the community calendar and classified advertisements.· Assist with planning, coordinating, and promoting community events.· Process Architectural Applications in accordance with Association guidelines.· Register resident pets and maintain accurate pet records.· Review new owner and resident applications for completeness and compliance.· Review security reports and generate work orders or follow-up items as needed.· Provide general administrative support to management and staff as required.
Salary : $23 - $25