What are the responsibilities and job description for the Patient Services Assistant position at MyMichigan Health and Careers?
The Patient Services Assistant in the Outpatient Infusion Center is the initial point of contact for all customers entering the facility and therefore exceptional customer service skills are required. The Patient Services Assistant must also be to assist the clinical staff with transporting/lifting of patients, billing, scheduling patients, filing, word processing, production of documents, registration of patients and other general duties as requested.
Responsibilities:OTHER DUTIES AND RESPONSIBILITIES:
Acts independently; consistently exercises discretion and judgment in performing work, which is predominantly intellectual and varied in nature.
Effectively operates a computer using MS Office applications such as Word, Excel, and Adobe, etc.
Credential:BLS: Basic Life Support
Equivalent Experience: Within 1 month of hire or transfer
Qualification Source: AHA
Essential: true
Required Education:
Education: High School Diploma or GED
Equivalent Experience:
Education Specialization: GENSTUDY
Essential: true
Other Information:
Basic knowledge of medical terminology as obtained through a formal course or one year’s experience working in the health care setting.
Must possess general clerical skills and ability to operate standard office equipment, including computer knowledge, i.e. MS Office, Excel, Word, Adobe, etc.
Demonstrate the ability to effectively communicate with others in person and on the telephone.
Must have understanding that this outpatient care setting and the role of Patient Service Specialist will be patient centric.
Must possess the ability to adapt and adjust to a fluid and changing environment and be able to maintain a flexible and willing attitude to work within changing patient needs on a daily basis.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
A minimum of six months experience in a health care facility is preferred.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.