What are the responsibilities and job description for the Surgery Export Operations Manager position at myGwork - LGBTQ Business Community?
This job is with Johnson & Johnson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function
Customer Management
Job Sub Function
Customer Service Operations
Job Category
People Leader
All Job Posting Locations:
New Jersey (Any City), New York (Any City), Pennsylvania (Any City), Raritan, New Jersey, United States of America
Job Description
Johnson & Johnson is recruiting for a Surgery Export Operations Manager, located in Raritan, NJ!
Remote work options may be considered on a case-by-case basis and if approved by the Company.
About MedTech
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
The Surgery Export Operations Manager is responsible for the J&J affiliate exports business out of the US Global Distribution hubs. This includes responsibility for order management, disputes management, issue resolution, cross-regional governance, flow optimization, process improvements, and automation. The role is responsible for leading 5-10 direct team members.
Key Responsibilities
Education:
Required:
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
The anticipated base pay range for this position is :
$100,000-$172,500
Additional Description For Pay Transparency
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave - 10 days Volunteer Leave - 4 days Military Spouse Time-Off - 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function
Customer Management
Job Sub Function
Customer Service Operations
Job Category
People Leader
All Job Posting Locations:
New Jersey (Any City), New York (Any City), Pennsylvania (Any City), Raritan, New Jersey, United States of America
Job Description
Johnson & Johnson is recruiting for a Surgery Export Operations Manager, located in Raritan, NJ!
Remote work options may be considered on a case-by-case basis and if approved by the Company.
About MedTech
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
The Surgery Export Operations Manager is responsible for the J&J affiliate exports business out of the US Global Distribution hubs. This includes responsibility for order management, disputes management, issue resolution, cross-regional governance, flow optimization, process improvements, and automation. The role is responsible for leading 5-10 direct team members.
Key Responsibilities
- Lead Export Customer Support operations, ensuring best-in-class execution of Order Management, inquiries, troubleshooting, Delivery Service Issue (DSI) investigations, claims management, special shipping requirements, and error resolutions.
- Shape and execute Export strategy, including policy development, budget alignment, and long-term business objectives.
- Leverage digital tools and analytics to build proactive monitoring capabilities-anticipating and resolving issues before they impact customers.
- Develop and maintain performance metrics that maximize efficiency, financial health, and customer experience.
- Provide leadership on transformation projects-driving strategy development, supporting end-to-end impact analysis, and execution of change initiatives.
- Drive credentialing and active usage of Project Management, Process Excellence, and Digital tools-applying these to identify inefficiencies, analyze solutions, and deliver prioritized, value-based improvements.
- Define and maintain operational standards for customer interactions and service commitments, ensuring consistent expectations across markets.
- Demonstrate expertise across multiple functional areas with deep knowledge of deliver operations, planning processes, system capabilities and limitations, and customer needs-positioning Export as a key driver of business success.
- Lead E2E customer-focused, decision-making across the global Export community-including Inter-Regional Transportation, Distribution Centers, Trade Compliance, Planning, and Affiliate partners.
- Supervise ~7 associates providing coaching, development and performance planning, and motivation to reach the individuals' highest potentials.
Education:
- Bachelor's degree required
- Master's degree or focused degree specifically in Logistics, Supply Chain, or Business preferred
Required:
- Minimum of 6 years' experience in a Logistics or Supply Chain environment
- Strong organizational skills and experience coordinating cross-functional teams
- Highly collaborative with the ability to lead and influence others in a complex matrix organization
- Ability to act decisively and manage risks with limited information
- Ability to navigate in an ambiguous environment, work independently, manage complexity, and take ownership for results
- Ability to communicate clearly and concisely across all levels of the company
- Proven track record of identifying and implementing continuous improvement opportunities
- Experience leading process improvements and/or change management initiatives and associated governance processes
- Experience with data analytics and associated tools
- Project Management experience or credentialing
- Understanding of supply chain interdependencies (end to end)
- Experience working cross-Business Unit, especially within MedTech
- Proven track record of building and developing diverse, high-performing teams
- Financial acuity
- This person may sit at any Continental U.S J&J location
- Travel up to 10% domestic/international
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
The anticipated base pay range for this position is :
$100,000-$172,500
Additional Description For Pay Transparency
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave - 10 days Volunteer Leave - 4 days Military Spouse Time-Off - 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits
Salary : $100,000 - $172,500
