What are the responsibilities and job description for the Program Manager I, Amazon Customer Excellence System (ACES), Global Logistics position at myGwork - LGBTQ Business Community?
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.
Description
Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.
We are seeking a Program Manager who will be an integral part in driving changes across Amazon's operations and supporting top-down and bottom-up changes across our logistic network. In this role, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations.
Key job responsibilities
Join Amazon's Global Logistics team as a Program Manager I, driving operational excellence and continuous improvement in our global supply chain. You'll leverage Lean/Six Sigma methodologies to optimize processes, reduce costs, and enhance customer experience. This role offers a unique opportunity to make a significant impact on Amazon's international logistics operations, working with diverse stakeholders to develop scalable solutions that drive efficiency and customer satisfaction.
You'll start your day reviewing key performance indicators and collaborating with cross-functional teams to address operational challenges. You might lead a Kaizen event, analyze data to identify improvement opportunities, or present findings to senior leadership. Your role will involve problem-solving, stakeholder management, and driving continuous improvement initiatives that have a direct impact on Amazon's global logistics operations.
This role does require traveling (may include multiple consecutive weeks), and the candidate must be able to drive a rental vehicle.
About The Team
The Global Logistics team is dedicated to optimizing speed and cost in Amazon's international supply chain. We focus on efficiently moving freight from global manufacturing hubs to Amazon's international marketplaces, supporting both Fulfillment by Amazon (FBA) sellers and retail direct import vendors. Our mission is to enhance selection and reduce costs for customers by leveraging top-tier logistics providers and innovative Amazon supply chain solutions.
Basic Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.]]>
Description
Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.
We are seeking a Program Manager who will be an integral part in driving changes across Amazon's operations and supporting top-down and bottom-up changes across our logistic network. In this role, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations.
Key job responsibilities
- Manage and oversee various cross-functional programs, ensuring successful delivery.
- Develop and refine program strategies, effectively leading and motivating teams.
- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
- Foster collaboration with internal and external partners to optimize resource allocation and project success.
- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
- Identify and mitigate risks, preventing them from escalating into major issues.
- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
- Manage and communicate project budgets effectively.
Join Amazon's Global Logistics team as a Program Manager I, driving operational excellence and continuous improvement in our global supply chain. You'll leverage Lean/Six Sigma methodologies to optimize processes, reduce costs, and enhance customer experience. This role offers a unique opportunity to make a significant impact on Amazon's international logistics operations, working with diverse stakeholders to develop scalable solutions that drive efficiency and customer satisfaction.
You'll start your day reviewing key performance indicators and collaborating with cross-functional teams to address operational challenges. You might lead a Kaizen event, analyze data to identify improvement opportunities, or present findings to senior leadership. Your role will involve problem-solving, stakeholder management, and driving continuous improvement initiatives that have a direct impact on Amazon's global logistics operations.
This role does require traveling (may include multiple consecutive weeks), and the candidate must be able to drive a rental vehicle.
About The Team
The Global Logistics team is dedicated to optimizing speed and cost in Amazon's international supply chain. We focus on efficiently moving freight from global manufacturing hubs to Amazon's international marketplaces, supporting both Fulfillment by Amazon (FBA) sellers and retail direct import vendors. Our mission is to enhance selection and reduce costs for customers by leveraging top-tier logistics providers and innovative Amazon supply chain solutions.
Basic Qualifications
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- 2 years of program or project management experience
- Experience in a highly analytical, results-oriented environment with cross functional interactions
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.]]>
Salary : $50,100 - $107,200