Senior Program Manager, Amazon Global Logistics Imports

Description

Lead Amazon Global Logistics Imports' Voice of Shippers program and transform customer feedback into strategic product investments that shape our global logistics network. You'll drive data-informed decision-making that directly influences product roadmaps and operational excellence for one of Amazon's fastest-growing businesses.

Key job responsibilities
- Own the Voice of Shippers program strategy, roadmap, and execution, including designing and scaling feedback initiatives such as surveys, focus groups, and deep-dive analyses that capture shipper sentiment across the entire logistics journey

- Analyze customer feedback data to identify trends, pain points, and opportunities; translate findings into actionable insights that inform product prioritization and investment decisions

- Create executive communications for planning cycles that clearly articulate customer insights and recommended investment priorities to senior leadership

- Collaborate cross-functionally with Product Managers, Sales teams, and Operations leaders to ensure customer voice influences product roadmaps and operational improvements

- Develop and implement mechanisms to improve survey response rates, feedback quality, and data collection methodologies, innovating on how we capture and act on customer insights

A day in the life
In this role, you'll own the Voice of Shippers program for Amazon Global Logistics Imports, designing and executing comprehensive feedback initiatives that capture shipper sentiment across the entire logistics journey. You'll spend your time analyzing customer data to identify trends and opportunities, then translating those findings into clear, actionable insights for leadership reviews. You'll collaborate with Product, Sales, and Operations teams to ensure shipper perspectives directly influence investment decisions and operational improvements. Beyond routine program management, you'll think strategically about how to scale feedback mechanisms as the business grows, innovating on survey design, response rates, and data collection methodologies. Your analysis will appear in executive planning cycles, and your recommendations will help unlock investments and shift product priorities.

About the team
We are building the future of cross-border logistics for Amazon's global marketplace. Our mission is to create seamless, cost-effective shipping experiences that enable sellers worldwide to reach customers across borders. We're a customer-focused team that uses data and innovation to break down barriers in international trade.

The Voice of Shippers function is strategic within our organization—your insights directly influence how we invest in technology, which operational improvements we prioritize, and how we evolve our product offerings. You'll work in a fast-paced environment where your analysis reaches VPs and Directors, and where your recommendations can unlock significant investment or shift product priorities.

Our team values deep analytical thinking, clear communication, and a bias toward action. We believe the best product decisions come from truly understanding our customers, and we're looking for someone who can represent shipper perspectives in every strategic conversation. You'll have the autonomy to design your programs, the support to think innovatively, and the impact of knowing your work shapes experiences for thousands of shippers and millions of end customers.

Basic Qualifications

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- 5 years of communicating with and presenting to executive and senior audiences experience
- Bachelor's degree

Preferred Qualifications

- Experience implementing process improvements
- Experience working cross-functionally with tech and non-tech teams
- Experience in survey design, customer feedback analysis, or Voice of Customer programs
- MBA or Master's degree in a related field
- Experience influencing stakeholders and driving alignment without direct authority
- Demonstrated ability to work effectively in fast-paced, ambiguous environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.