IT Supervisor

This job is with Jabil, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

This requisition is to support a new factory startup manufacturing large form-factor equipment. The product will be large (shipping container size), heavy (50 tons), and complex. This position will be part of the core factory startup and onboarding team responsible for building the operations and manufacturing staff, fitting out the building, and creating the process flow/work instructions/etc. from the ground up. Skills to include: panel and point to point wire assembly, Medium Voltage, Low Voltage, and High Power Electronic assemblies.

This role is a key member of the factory startup team and will act as the primary IT authority on-site during the build and launch phase. The IT Supervisor is expected to operate independently, lead site IT projects end-to-end, coordinate with internal stakeholders and external vendors, and establish IT operations in a new geographic region where no existing Jabil IT presence exists.

Job Summary

Lead and supervise IT staff and the activities associated with the identification, prioritization, and resolution of day-to-day operational issues and opportunities for improvement. Ensures that all phases of IT services are coordinated, monitored, logged, tracked, and resolved appropriately. Assigns personnel to various operations and directs their activities. Interacts with peers, customers, vendors, and corporate IT on a regular basis, focusing on business processes and business systems. Reviews and evaluates work and prepares performance reports.

Essential Duties And Responsibilities

• Participate in recruitment of IT support personnel
• Train staff on site and corporate tools, processes, and service delivery models
• Lead performance management activities including reviews, development plans, training plans, succession planning, and recognition programs
• Manage and improve IT service metrics, performance, and customer satisfaction
• Coordinate work schedules, priorities, and task execution for IT personnel
• Drive continuous improvement initiatives through analysis of key performance data
• Ensure compliance with regulatory requirements, security policies, and SOX controls
• Serve as the primary on-site escalation point for IT-related issues during startup and steady-state operations
• Lead IT infrastructure buildout for a new manufacturing facility including network, end-user computing, factory floor IT, and site services
• Act as primary interface with external IT vendors, service providers, carriers, and system integrators
• Coordinate IT readiness with construction, facilities, security, manufacturing engineering, and operations teams
• Own local IT project execution including timelines, risks, and mitigation strategies
• Manage local IT budgets, forecasts, and vendor spend as directed
• Establish new measurement systems where applicable
• Share best practices with other Jabil facilities
• Ensure adherence to company policies including security, safety, health, and quality
• Maintain confidentiality of proprietary and customer information
• Work effectively under pressure with changing priorities and deadlines
• Engage with customers to evaluate issues and identify improvement opportunities
• Perform project management and financial-related duties as required
• Perform other duties as assigned
  
  

Job Qualifications

KNOWLEDGE REQUIREMENTS

• Demonstrated leadership experience in IT operations
• Proven project management experience, preferably in factory or startup environments
• Strong vendor management and coordination skills
• Ability to operate independently in a self-starter role with minimal local oversight
• Excellent written and verbal communication skills
• Strong attention to detail
• SAP knowledge preferred
  
  

Education & Experience Requirements

• Bachelor's Degree preferred
• 5 years of IT operations experience, preferably in manufacturing or factory environments
• 3 years of experience leading IT teams or major IT projects
• Experience supporting greenfield sites or large-scale deployments strongly preferred
• ITIL experience preferred
• Or an equivalent combination of education, training, or experience
  
  

WORKING CONDITIONS

• Regular business hours with on-call support; additional hours may be required during startup
• Travel requirements: Domestic and/or International, up to 10%
• Combination of office, factory floor, and construction environment during startup
  
  

Physical Requirements

Sitting, walking, standing, bending, squatting, reaching, balancing, twisting, crawling, kneeling, data entry/typing

Employees should not attempt to lift, pull, or push loads in excess of 50 lbs without assistance. Care should be taken when lifting or working in awkward positions.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong#AWorldofPossibilities]]>