Analyst, Warehouse Ops - Flow Control

This job is with Johnson & Johnson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Supply Chain Deliver

Job Sub Function

Warehouse & Distribution

Job Category

Professional

All Job Posting Locations:

Jacksonville, Florida, United States of America

Job Description

We are searching for the best talent for Analyst, Warehouse Ops - Flow Control in Jacksonville, FL!

About Vision

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that's reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs - from the pediatric to aging eye - in a patient's lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Job Summary

The Analyst, Warehouse Operations - Flow Control owns the day‑to‑day analysis, containment, and resolution of customer‑critical order exceptions originating within the distribution center. This role protects the customer promise by ensuring order issues are identified early, prioritized appropriately, and resolved quickly without disrupting standard warehouse execution flows.

The role operates at the intersection of order management, warehouse execution, inventory availability, and transportation cutoffs, providing hands‑on operational control to minimize service risk. This position emphasizes judgment, prioritization, and execution discipline, rather than people leadership or policy ownership.

Key Responsibilities

• Analyze and resolve distribution‑center‑originated order exceptions, including shorts, mis‑picks, damages, holds, priority pulls, and system mismatches.
• Identify customer‑critical orders at risk and take immediate containment actions to prevent service failures.
• Escalate unresolved or systemic issues to supervisory leadership with clear context and recommended actions.
• Prioritize order exceptions based on customer impact, service risk, and carrier cutoff timing.
• Execute re‑waves, priority releases, or controlled workarounds to recover service without destabilizing standard execution.
• Balance exception handling with warehouse flow to avoid unintended downstream disruption.
• Coordinate with Inventory Management, Warehouse Operations, Transportation, and Customer Service to execute remediation plans.
• Align exception resolution actions with real‑time inventory availability and transportation capacity.
• Serve as a central point of communication for customer‑critical execution issues originating within the DC.
• Manage order status updates and system corrections to reflect true ship capability and execution status.
• Ensure system visibility accurately reflects order disposition, prioritization, and recovery actions.
• Maintain clear documentation of actions taken for traceability and follow‑up.
• Document root causes and recurring exception drivers to support continuous improvement and prevention efforts.
• Provide input into process, system, or control improvements that reduce future exception volume.
• Support operational reviews with data and insights related to exception trends and service risk.
  
  

Key Outputs / Success Measures

• Protected on‑time, in‑full (OTIF) and customer service performance
• Reduced repeat and systemic order exceptions
• Clear, timely visibility to customer service and leadership on service risk
• Stable warehouse execution with minimal exception‑driven disruption
  
  

Required Qualifications

• 2 years of experience in warehouse operations, order management, inventory control, or WMS‑enabled distribution environments.
• Demonstrated experience analyzing and resolving order or execution exceptions in a distribution setting.
• Working knowledge of WMS order management, inventory availability, and warehouse execution flows, including exception handling and re-wave processes
• Strong judgment and prioritization skills in time‑sensitive operational environments.
• Ability to communicate clearly and execute within structured escalation and decision frameworks.
  
  

Preferred Qualifications

• Experience supporting operations with tight carrier cutoffs and customer‑critical service commitments.
• Experience operating in environments with high exception volume or service risk exposure.
• Strong analytical and problem‑solving skills related to order flow and execution constraints.
• Exposure to Lean / Continuous Improvement practices in a distribution or fulfillment environment.
  
  

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills

Preferred Skills:

Business Behavior, Collaborating, Critical Thinking, Demand Forecasting, Detail-Oriented, Distribution Management, Distribution Resource Planning (DRP), Document Management, Efficiency Analysis, Execution Focus, Issue Escalation, Order Management, Organizing, Pre-Fulfillment Processes, Process Optimization, Process Oriented, Strategic Supply Chain Management, Transportation Management, Warehouse Management]]>