Transaction Management Ops Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Required Qualifications:

The associate must be able to perform the following essential functions:
1. Process daily buy-in notices, executions, and trade-resolution activity accurately and within regulatory and internal deadlines.
2. Learn, understand, and adhere to buy-in requirements under FINRA, SEC, NSCC, MSRB Rule G‑12(h), and MSLA.
3. Communicate clearly and professionally with contra brokers, clients, trading desks, and internal operations teams via email, phone, and internal communication tools, including the ability to summarize issues and escalate risk when appropriate.
4. Review trade, settlement, stock record, and buy-in data to identify discrepancies, risk exposure, and escalation items, and determine appropriate next steps using established procedures and available data.
5. Escalate time-sensitive issues appropriately, including unresolved breaks, regulatory deadline concerns, and firm/client exposure.
6. Manage competing deadlines and operate effectively in a high-volume environment while maintaining accuracy, prioritization, and proper documentation.
7. Use required internal and external systems and applications to support buy-in and trade-resolution processing.
8. Follow written procedures and maintain evidence of completed work, notifications, escalations, and regulatory processing steps.
9. Demonstrate strong attention to detail, confidentiality, risk awareness, and sound judgment when handling financial transactions and client-sensitive information.
10. Participate in training, cross-training, procedure updates, and process-improvement initiatives as required.
11. Work in-office five days per week.

Desired Qualifications:

1. Prior experience in securities operations, trade settlement, stock loan, prime brokerage, buy-ins, fails management, or trade support.
2. Familiarity with DTCC, CNS/NSCC, FINRA, SEC, or other securities market regulatory frameworks.
3. Experience using DTCC SmartTrack, internal trade-resolution systems, Excel, Alteryx, workflow tools, or similar applications.

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift:

Hours Per Week: