Sale Support Representative

Myers Tire Supply and Myers Tire Supply International, Myers Industries Companies (NYSE: MYE), serves the complete tire service market. Customers rely on our product selection, product quality, rapid availability and business solutions to grow their businesses. While we sell to anyone who performs tire service, we have custom product solutions for specific markets. MTS buys and sells nearly 10,000 different items – everything professionals need to service passenger, truck, and off-road tires and wheels. Our suppliers are among the most trusted brands in the industry to ensure the highest quality for our customers. The products we sell are associated with superior performance in their area.

Job Overview:
The Sales Support Team will support the sales reps and help oversee the daily operations of all related functions, assuring that all customers enjoy positive, professional, and productive interaction. The primary responsibilities of this role include managing the entire order process from pre-entry to post shipment resolution, credits and repairs, and ad hoc requests to support the sales team. This position acts as the inside liaison between the sales rep and the suppliers and is responsible for ensuring that the sales rep needs are met. This position will support the sales team, manage special programs, support training program for sales representatives, manage data integrity and follow up on sales rep escalations. This role also supports strategic improvements consistent with corporate goals and initiatives, focusing on improving customer retention through a high-quality support experience. The successful candidate will demonstrate sound business acumen and mastery of all internal processes.
Duties and Responsibilities

• Resolve sales rep complaints via phone, email or salesforce case in a timely manner
• Assist and assure accurate submission of orders, credits, and repairs
• Validate pricing, quantity, and product specifications on all orders upon initial receipt
• Check inventory, price, lead time, and status of delivery identifying process exceptions
• Enter all equipment orders to ensure accurate submission to Order Management
• Resolve product or service problems by clarifying the complaint; determine the cause of the problem; explain the best solution; expedite correction; follow up to ensure resolution
• Contributes to team effort by accomplishing related results as needed
• Maintain current and up-to-date open and closed order files in a manner consistent with department operating procedure
• Satisfy requests for order follow up. This includes, but is not limited to, expediting orders at the DC level {with proper approval), obtaining POD's, or tracking of shipments.
• Managing and completing post shipment resolution. This includes, but is not limited to, obtaining detailed problem description from sales rep, opening an RGA if required, entry of replacement order, if necessary, entering a credit memo request, if necessary
• Backup assistance for co-workers during absences as needed.
• Editing daily order output to ensure order accuracy and initiate changes and corrections as required
• All other duties as assigned.

Knowledge, Skills and Abilities

• Read, analyze, interpret, and organize general business periodicals, professional journals, technical procedures, or governmental regulation.
• Manage reports, business correspondence, and procedure manuals in a professional manner.
• Effectively present information and respond to questions from groups of employees, managers, clients, customers, and the public.
• Read and comprehend complex instructions, detailed correspondence, and vendor contracts.
• Responsible for designing and implementing spreadsheets, analyzing data, and providing insight that drives business growth.

Education and Experience

• College degree preferred, minimum of High School graduate.
• Ability to communicate clearly and professionally, both in verbal and written format
• Computer proficiency with Microsoft Office products
• JD Edwards experience, preferred
• Salesforce proficiency, preferred

Physical Requirements
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work conditions consistent with a general office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, and reach with hands and arms.

Myers Industries, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.