Clinic Manager / Center Manager

Job Title: Clinic Manager / Center Manager 

Role Overview 

The Clinic Manager bridges the gap between daily clinical care and operational excellence by providing strategic leadership and hands-on oversight. This role is responsible for facility management, leading administrative and behavioral technician teams, optimizing patient scheduling, and ensuring strict compliance with medical and funding standards. 

Operating under a "Prevention-First" model, the ideal candidate doesn't just react to operational bottlenecks; they build and maintain the structural alignment frameworks necessary to prevent them, ensuring the clinical team can focus entirely on delivering exceptional care. 

Key Responsibilities 

1. Operational Leadership & Day-to-Day Facility Oversight 

• Front Desk & Facility Maintenance: Manage day-to-day front desk operations, facility cleanliness, and overall center safety compliance (e.g., fire drills, security checks, hazard-free spaces). 

• Schedule & Session Coverage: Oversee patient rostering, scheduling, and session coverage to maximize clinical hours and minimize daily disruptions. 

• Activity Coordination: Oversee the daily schedule of client activities, ensuring smooth transitions between individual therapy, group socials, and structured play. 

• Budget & Supply Procurement: Manage the center’s budget, inventory, and procurement of supplies, tracking everything from cleaning essentials to clinical reinforcers so the team always has what they need. 

• SOP Execution: Implement and refine Standard Operating Procedures (SOPs) to maintain a highly organized, efficient, and predictable clinic environment. 

2. Staff Management & Culture Building 

• Time Management & Accountability: Ensure all floor staff and Registered Behavior Technicians (RBTs) remain strictly on-task, adhering to scheduled client sessions, administrative blocks, and daily duties. 

• Performance Metrics: Ensure RBT performance scorecard metrics and session integrity checklists are consistently met through regular feedback and coaching. 

• Recruitment & Onboarding: Lead the recruitment, hiring, seamless onboarding, and operational training of new RBTs and administrative staff. 

• Workplace Culture: Foster a collaborative, positive, and transparent environment among clinical and operational colleagues to boost morale and reduce industry-wide burnout. 

3. Clinical Compliance & Quality Assurance 

• Regulatory Compliance: Ensure all Applied Behavior Analysis (ABA) service delivery, client files, and staff credentials remain fully compliant with HIPAA, health insurance regulations, and funding mandates. 

• Audit Readiness: Maintain a continuous state of audit-readiness through proactive risk mitigation and meticulous data integrity checks. 

• Incident & Vendor Management: Handle incident reports promptly and manage relationships with third-party vendors. 

Key Performance Indicators (KPIs) (New) 

The success of the Clinic Manager will be measured by the following operational and cultural benchmarks: 

• Utilization Rate: Maximizing scheduled therapy hours relative to available clinic capacity and reducing last-minute session cancellations. 

• Staff Retention & Engagement: Maintaining high morale and low turnover rates among RBTs and administrative staff through proactive leadership. 

• Compliance Score: Achieving 100% audit-readiness on all administrative paperwork, staff credentials, and billing documentation. 

• Facility Upkeep & Safety: Maintaining a consistently clean, fully-stocked, and safe environment with zero compliance failures in safety drills or facility checks. 

Qualifications & Requirements 

Experience 

• Management Experience: 1–3 years of healthcare operations or office management experience, specifically handling a large team of hourly employees (experience within an autism clinic, ABA practice, or pediatric mental health setting is highly preferred). 

• Systems Thinker: Proven track record of managing schedules, inventory, and operational workflows effectively. 

Essential Soft Skills  

• High Emotional Intelligence (EQ): Ability to hold staff accountable to strict operational metrics while maintaining an empathetic, supportive approach that prevents burnout. 

• De-escalation & Conflict Resolution: Calm under pressure; skilled at navigating difficult conversations with passionate staff members or stressed parents with grace and professionalism. 

• Active Listening: A collaborative approach that values feedback from both clinical directors and entry-level technicians to keep the team aligned. 

• Crisis Composure: Sound judgment and a steady presence during chaotic, fast-paced situations or clinical emergencies. 

Education & Certifications (Preferred) 

• Bachelor’s degree in Healthcare Administration, Business, Psychology, or a related field is preferred (hands-on clinic leadership experience is heavily valued over a specific degree). 

• Active RBT certification, BCBA/LBA licensure, or a current CPR/First Aid certification is a strong plus. 

What We Offer 

• Competitive salary and comprehensive benefits package (Medical, Dental, Vision). 

• Generous Paid Time Off (PTO) and paid holidays. 

• A collaborative, mission-driven work environment where your leadership directly impacts the community and the families we serve. 

• Opportunities for professional development and leadership growth.