What are the responsibilities and job description for the Treatment Coordinator position at MyDentist Family?
At Eagle Falls Dentistry, we believe that every patient deserves clarity, confidence, and support when making decisions about their dental health. We're looking for a compassionate, organized, and relationship-driven Treatment Coordinator to help guide patients through their treatment journey while creating an exceptional experience every step of the way.
This role is ideal for someone who enjoys building relationships, educating patients, and helping them move forward with the care they need in a positive and supportive environment.
Why Join MyDentist Family?
Our mission is:
To create an amazing experience through constantly fostering relationships, while providing high-quality dental and specialty care to both insurance- and service-driven patients, while focusing on giving back to the community.
Everything we do is guided by our core values:
- Exceed Expectations
Expert Quality
Fun Family
✅ Accountability
When you join MyDentist Family, you're joining a team that values growth, teamwork, and making a meaningful difference in patients' lives.
What You'll Do
As a Treatment Coordinator, you'll serve as a trusted resource for patients by helping them understand their recommended treatment, insurance benefits, and financial options.
Responsibilities include:
- Presenting treatment plans and financial arrangements
- Reviewing insurance benefits and patient financial responsibility
- Helping patients confidently move forward with recommended care
- Scheduling treatment and coordinating follow-up appointments
- Supporting patient retention and continuity of care
- Managing treatment-related documentation and account information
- Collaborating with providers and team members to ensure a seamless patient experience
- Assisting with schedule optimization and patient communication
- Supporting front office operations and patient service initiatives
We're seeking someone who:
- Loves building relationships and helping others
- Has exceptional communication and customer service skills
- Is organized, detail-oriented, and proactive
- Can confidently discuss financial arrangements and insurance benefits
- Thrives in a fast-paced, team-oriented environment
- Demonstrates professionalism, accountability, and adaptability
- Is comfortable learning and utilizing technology and practice management software
- Shares our commitment to creating an outstanding patient experience
Dental experience is preferred, but a positive attitude, willingness to learn, and passion for helping people are just as important.
Successful Treatment Coordinators:
- Build trust with patients and families
- Help patients understand the value of their care
- Support practice growth through treatment acceptance
- Create positive patient experiences that encourage long-term relationships
- Contribute to an organized, productive, and collaborative office environment
What We Offer
- Supportive, family-oriented culture
- Opportunities for professional growth and development
- Ongoing training and coaching
- Meaningful work that impacts patients and the community
- The opportunity to be part of a team that truly values its people
- Competitive hourly rates & company provided benefits!
If you're passionate about helping patients, building relationships, and making a difference every day, we'd love to meet you. Join MyDentist Family at Eagle Falls Dentistry and help create amazing experiences—one patient at a time.