What are the responsibilities and job description for the Customer Service Representative Bilingual (Spanish-English) position at MyCareers by LeoForce?
Title: Bilingual Customer Service Representative (Spanish-English)
Location: Las Vegas, NV (On-Site)
Pay: Starting at $18.00/hour Performance Bonuses
Employment Type: Full-Time
Client: TTEC
Responsibilities:
- Answer incoming customer calls and communications.
- Assist customers with inquiries, account information, and service-related concerns.
- Research customer issues and provide accurate solutions.
- Deliver professional, empathetic, and efficient customer support.
- Maintain product and service knowledge to effectively assist customers.
- Meet quality, performance, and customer satisfaction goals.
Qualifications:
- Fluent in both English and Spanish.
- Minimum 6 months of customer service experience.
- High School Diploma or GED equivalent.
- Basic computer skills and ability to navigate multiple systems.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced customer-focused environment.
What We Offer:
- Competitive starting pay of $18.00 per hour.
- Performance-based bonus opportunities.
- Paid Time Off (PTO).
- Medical, Dental, and Vision insurance options.
- 401(k) retirement plan.
- Tuition reimbursement opportunities.
- Employee Assistance Program (EAP).
- Career development, coaching, and advancement opportunities.
- Inclusive and supportive work environment.
Salary : $18