What are the responsibilities and job description for the Guest Services Representative position at My Place Hotels?
Guest Service Representative
My Place Hotel - Dickinson, ND
Position Summary
My Place Hotel in Dickinson is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property. Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift.
What You'll Do
Front Desk & Guest Experience
- Serve as the first point of contact for guests during arrival, stay, and departure
- Complete reservations, check-ins, and check-outs using hotel systems
- Post and verify charges including room rates, taxes, My Store purchases, and pet fees
- Explain hotel amenities, rewards program participation, and local dining, shopping, and attractions
- Address guest concerns professionally and escalate issues when appropriate
- Complete Laundry and cleaning tasks
Operational & Cleaning Assistance
- Complete laundry, stocking supplies, and sanitizing common areas
- Maintain the coffee bar and lobby
- Clear snow and ice from entrances and sidewalks as needed
- Deliver guest items such as towels, cribs, and toiletries
- Issue and track keys and key cards for housekeeping and maintenance
- Support housekeeping with guest room cleaning during high occupancy or staffing shortages
Communication & Phone Support
- Answer and route incoming calls using proper phone etiquette
- Record messages accurately and manage guest wake-up requests
Cash Handling & Records
- Process credit card authorizations and cash transactions
- Maintain accurate shift paperwork including call logs, cash logs, and Night Audit documentation
- Keep the Front Desk Log current and report operational or maintenance concerns to the General Manager
Safety, Security & Property Support
- Follow all safety and security procedures
- Conduct routine walkthroughs of floors, stairwells, entrances, and exterior areas
- Monitor doors and lighting to ensure a secure environment
Qualifications
Basic computer proficiency (Microsoft Office)
Strong customer service and communication skills
Ability to multitask, stay organized, and work independently
Reliable attendance and professional conduct
Comfortable handling cash and maintaining accurate records
Pay & Benefits
- $15-16 per hour
- Monthly bonus potential
- Bi-weekly direct deposit
- Flexible scheduling
- Cross-training and advancement opportunities
Shifts Times: 8:00 AM - 4:00 PM / 4:00 PM - 12:00 AM
Join a team where your work directly impacts guest satisfaction and daily hotel success. If you're dependable, service-driven, and looking for growth in hospitality, we encourage you to apply today.
Salary : $15 - $16