What are the responsibilities and job description for the Guest Services Representative position at EverSpring Suites Bismarck?
Job Title: Guest Services Representative
Job Type: Full-time, Hourly
Supervisor: General Manager
About us
Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to – our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird “Dogma”:
The Bird “Dogma”
1. We Put People First
2. We Dependably Drive Results
3. We Constantly Keep a Positive Attitude
4. We Never Stop Improving, Ever
5. We Relentlessly Solve Problems
Summary
Our Guest Services Representative works with all front office staff to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies.
Duties & Responsibilities
- Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure the hotel meets and maintains all Company expectations regarding Quality, Service, Profit, and Teamwork.
- Assist in promoting, developing, and maintaining a work environment that provides an exceptional.
- Great service experience for both team members and guests.
- Assist with operating the hotel within an approved annual operating budget.
- Assists in ensuring Hotels policies and procedures are consistently communicated and followed. Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and coworkers.
Experience, Skills, and Education
- Requires a knowledge of business leadership etiquette, principles, and practices.
- Requires the ability to speak English and communicate clearly and effectively, both orally and in writing. Effective communication includes the ability to handle team member and guests’ issues with finesse and professionalism.
- Requires ability to relate and interact with people in a warm, friendly, and professional manner.
- Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail.
- Requires the ability to handle multiple tasks simultaneously and efficiently.
- Ability to work nights and weekends.
- Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Supervisor may be asked to perform.
About EverSpring Suites Bismarck
Our EverSpring Suites is the top-rated hotel in the area, offering clean and comfortable hotel rooms and amenities for guests in the Bismarck-Mandan, ND, area. This property is right next door to our EverSpring Inn location as well!