What are the responsibilities and job description for the Patient Care Coordinator position at My Hearing Centers?
** Applicants who do not answer the screening questions, will not be considered.
We are looking for a Patient Care Coordinator for a busy office to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness and communication. Patient Care Coordinator duties and responsibilities include scheduling appointments, ordering office supplies, greeting patients and providing general administrative support to the provider. Previous experience as a Front Office Manager or Office Administrator would be an advantage. A successful Patient Care Coordinator should have experience with a variety of office software (email tools, spreadsheets and databases) and be able to accurately handle administrative duties in a fast paced environment. Ultimately, the Patient Care Coordinator should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation.
Characteristics that will make you a huge success at My Hearing Centers:
- Great interpersonal skills. Must be comfortable on the phone and in person
- Able to work in a fast-paced work environment.
- Highly organized
- Great at multi-tasking
- A motivated self-starter
- Insurance billing and processing will make your resume stand out (but is not required)
- Performance bonuses motivate you
- If you like helping people and get a thrill from hearing how you’ve helped…you’ll love it here
Main Responsibilities:
- Managing your office schedule and confirming appointments
- Answering phones
- Warmly welcoming patients
- Maintaining detailed patient records
- Verifying insurance coverage and following up with physician authorizations
For consideration, please respond to this job listing with your resume and cover letter. Qualified candidates will be contacted. Recruiting is done outside of the clinic.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Describe a time you turned around a negative patient experience. What specific actions did you take to de-escalate the situation, rebuild trust, and prevent it from happening again?
- How do you balance empathy and efficiency when working with patients who are frustrated, especially in a fast-paced clinic environment?
- How do you typically respond, as a person, when someone is upset or frustrated with you—even if the situation isn’t your fault?
Work Location: In person
Salary : $22 - $24