Teller

Summary:

To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Cross-sells credit union products and services. Ensures that members are aware of electronic services, such as remote deposit capture, online banking, Bill Pay, e-statements, mobile app, and online loan approval.

Ideal Characteristics:

• Friendly and service-focused with strong communication skills.
• Accurate and detail-oriented in handling transactions.
• Comfortable with cross-selling products and services.
• Tech-savvy and able to assist with digital banking tools.
• Reliable and professional in attendance and appearance.

Knowledge and Skills:

1. Experience
   • Up to six months of similar or related experience.
2. Education
   • Graduation from an accredited senior high school or equivalent or GED
3. Skills
   • Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
   • Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Essential Functions & Responsibilities:

1. Receives and processes member financial transactions, included but not limited to:
   • Deposits, withdrawals, and loan payments.
   • Sells money orders and traveler's checks to members.
   • Transfers funds from member accounts as directed. 
   • Correctly maintains member's account information.
2. Provides a superior member experience by actively listening and assessing the needs of the member and offering targeted solutions to these needs. 
   • Actively cross sells and provides product and service guidance to members, referring members to the appropriate department as necessary.
3. Performs a variety of miscellaneous tasks including but not limited to:
   • ordering member checks, correctly completing wire transfer forms, changing member addresses, enroll members in online banking and reset passwords, etc.
4. Balances cash drawer and daily transactions. Under dual control, balances the cash vault.
5. Attains and maintains up-to-date knowledge of credit union products and services, sufficient to successfully cross-sell and refer.
6. Performs related duties as assigned.

Performance Measurements:

1. Provide friendly, professional, personal service to all members. Maintain attentiveness to the lobby, making eye contact with and acknowledging with a smile anyone entering the lobby. 
2. Balance assigned teller drawer and vault accurately and in compliance with policies and procedures.
3. Conduct a proportional number of member transactions as determined by total branch transactions, hours worked, and number of tellers on duty.
4. Post transactions and complete other assigned responsibilities with accuracy.
5. Proactively seek opportunities to identify and suggest appropriate products and services for the betterment of each member.
6. Complete all required compliance/operations training in a timely manner.
7. Maintain a dependable record of attendance and timeliness.
8. Maintain a professional environment and businesslike appearance. 

Physical Requirements:

1. Constantly repeating motions that may include the wrists, hands and/or fingers. This includes but may not be limited to keyboarding, writing, and filing.
2. Constantly remaining in a stationary position, often sitting for prolonged periods. 
3. Occasionally adjusting or moving objects up to 75 pounds for various needs.
4. The person in this position constantly communicates in person and in writing with members, managers, and colleagues. Must be able to exchange accurate information in these situations.
5. The ability to observe details at close range to assess the accuracy, neatness, and thoroughness of the work assigned.
6. This position requires availability to work all branch operating hours, including Saturday drive-through teller hours

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Teller Positions - MCCU hours of operation:

Monday-Thursday 7:30 am to 5:30 pm, 

Friday 7:30 am to 6:00 pm, 

Saturday from 9:00 am to 1:00 pm.