What are the responsibilities and job description for the AVP Branch Operations position at My Community Credit Union?
MCCU is hiring an AVP of Branch Operations! Click the link below to review the complete job description.
Ideal Candidate:
You’ll thrive in this role if you are a confident, people‑focused leader who enjoys developing managers, improving branch performance, and ensuring consistent, high‑quality service delivery. You bring a strong operational mindset, a commitment to compliance, and the ability to balance member experience with business priorities.
- What Sets You Apart
- Service: You ensure branches provide timely, accurate, and member‑focused service while supporting managers with coaching and clear expectations.
- Attention: You maintain accuracy, consistency, and compliance across branch operations, audits, and reporting.
- Pride: You take ownership of branch performance, communicate proactively with leadership, and hold managers accountable for results.
- Value: You identify efficiencies, process improvements, and operational enhancements that support long‑term success.
- Advocate: You support staff development, collaborate with internal partners, and lead coordinated operational initiatives.
- What You Bring to the Role
- Three to five years of leadership experience overseeing branch operations within a financial institution or similar environment
- Experience managing managers and developing leadership bench strength
- Strong knowledge of branch operations, teller functions, and member service processes
- Working knowledge of regulatory requirements, audits, and internal controls
- Strong analytical, problem‑solving, and decision‑making skills
- Ability to influence, motivate, and build trust with leaders and teams
- Project management experience preferred
- College degree required (or equivalent related experience and/or industry certification, at senior management’s discretion)
A Preview of What Joining Us as an AVP of Branch Operations Looks Like
As the AVP, Branch Operations, you’ll provide hands‑on leadership and operational oversight for MCCU’s branch network while developing and supporting Branch Managers as leaders. Your days will focus on balancing member experience, operational excellence, and risk management—ensuring each branch operates consistently, compliantly, and with a clear focus on service.
You’ll work closely with the VP of Operations, AVP Virtual Operations, and cross‑functional partners to align branch execution with organizational goals. From coaching managers and reviewing performance trends to supporting audits and implementing process improvements, this role is central to how MCCU delivers dependable, high‑quality service across our physical branches.
This is a leadership role for someone who enjoys being visible, proactive, and deeply involved in strengthening people, processes, and performance.
The Impact Behind This Role
- Ensure a consistent and positive member experience across all Midland and Ector County branches
- Develop strong, accountable Branch Managers and build leadership bench strength
- Protect the credit union by ensuring operational controls, compliance, and audit readiness
- Identify and address performance trends, risks, and process gaps before they escalate
- Improve service efficiency, consistency, and employee engagement across branches
- Serve as a key operational partner supporting MCCU’s strategic growth and service delivery goals
To learn more about our company, culture, and the benefits we offer, please click here.
Please note: This posting is not intended to serve as a full job description and does not outline all essential duties, responsibilities, or requirements of the role. For complete detailed information about this position, please refer to the linked job description at the bottom of this posting.
MCCU is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at (432) 687-8415.
All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.
Salary : $75,429 - $88,740