What are the responsibilities and job description for the Operations Manager position at MWD SA de CV?
About us:
We are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple: To provide our clients and customers a 5 Star Delivery Experience.
We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success.
Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.
Key Responsbilities:
The Office Manager is responsible for overseeing daily administrative and operational support functions within a final mile furniture delivery environment. This role works closely with Executive Account Managers (EAMs), Warehouse & Dispatch to ensure all projects and deliveries are scheduled, coordinated, and executed in accordance with company SOPs and client requirements. The Office Manager plays a critical role in maintaining workflow efficiency, accountability, and service quality from order intake through final delivery.
- Coordinate with Dispatch and EAMs to ensure all deliveries, installations, and project timelines are accurately scheduled
- Monitor workflow from order entry to final mile delivery completion
- Ensure all required steps, documentation, and SOPs are followed prior to scheduling and dispatch
- Identify and resolve scheduling conflicts, capacity issues, or delays proactively
- Enforce adherence to company Standard Operating Procedures (SOPs) across all teams
- Conduct regular audits of orders and projects to ensure compliance and accuracy
- Work cross-functionally to improve processes and implement operational best practices
- Ensure all required documentation (BOLs, PODs, inspection reports, etc.) is complete and accurate
- Act as the central point of communication between EAMs, Dispatch, Warehouse, and Customer Service
- Support EAMs with client requirements, special handling instructions, and project-specific needs
- Collaborate with Dispatch to align labor, routing, and delivery windows with client expectations
- Escalate high-priority or at-risk deliveries to leadership when necessary
- Address scheduling errors, service failures, or process breakdowns in real time
- Ensure proper documentation and follow-up on claims, damages, or service issues
- Maintain a high standard of quality control for white-glove delivery services
Requirements:
- 3–5 years of experience in logistics, final mile delivery, or operations management
- Experience working with high-value furniture, white-glove delivery, or installation services preferred
- Strong understanding of dispatch, routing, and scheduling processes
- Proficiency Microsoft Office
- Strong organizational and multitasking abilities
- Excellent communication and cross-functional collaboration
- Problem-solving and decision-making under pressure
- Attention to detail and process-driven mindset
- Ability to manage multiple priorities in a fast-paced environment
Metropolitan Warehouse is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Pay: $71,600.00 - $80,000.00 per year
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Salary : $71,600 - $80,000