What are the responsibilities and job description for the Cosmetic Manager position at MWD Management, LLC dba?
Position Summary: The Cosmetic Manager position, in partnership with clinic physician leadership, is a key management role responsible for aesthetic clinic operations, leadership of clinicians and staff, guiding patients through their aesthetic journey and delivering patient experience consistent with our best-in-class dermatology clinic. This role combines leadership in department management with patient-facing responsibilities, including supporting aesthetic patient assessments. The position is instrumental in fostering strong physician, staff and patient relations, delivering superior aesthetic experience and driving growth and success of the business. To be successful in this position, travel is approximately 20%.
Essential Duties and Responsibilities:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
Operational Management: Oversee operations of the cosmetic dermatology office, including staff & patient scheduling, patient experience, inventory control, and adherence to safety and compliance standards.
- Build a vision and plan to unify cosmetics across all current and future market locations.
- Ensure high standards of patient experience including phone/email/portal communication, schedule efficiencies and financial transactions.
- Foster a welcoming, supportive, and professional environment, ensuring every patient feels valued, comfortable, and fully informed during their visit.
- Directs, implements, and maintains patient experience and service standards; friendly and educated team members, comfort and cleanliness of procedure rooms and lobby, and resolves guest problems and complaints as needed.
- Maintain high standards of inventory management including appropriate quantities, clinic usage, expiration & shrinkage of all skincare and cosmeceutical consumables.
- End of month reporting for product inventory and associated sales, service reconciliation, and injectables and their associated sales.
- Complete on-line course to become a certified laser safety officer.
- Coordinate maintenance, repair and staff training for cosmetic equipment.
- Supports compliance by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements and office protocols (including but not limited to, OSHA, HIPAA)
- Leadership & Staff Development: Lead and mentor staff, ensuring the team delivers exceptional service, upholds office standards, and contributes to the overall success of the practice.
- Facilitate and maintain a professional relationship with staff which includes providing feedback, coaching, development and corrective action. Consistent one-on-one reviews.
- Coordinate, implement and update employee training on lasers, skincare products, cosmetic treatments, vendor loyalty programs, etc.
- Maintain monthly metrics, and provide timely communication to staff for products and services.
- Patient Education & Consultation: Provide in-depth patient assessments, guiding patients through treatment options, addressing concerns, setting proper expectations and helping them make informed decisions about their aesthetic goals and procedures.
- Responsible for the aesthetic journey of the patient experience. Providing patient education on treatments appropriate for their concerns, pricing, financial considerations and conversion from consultation to appointment.
- Manages the scheduling process, financial deposits, payment in full, loyalty program enrollment (Alle, Aspire, etc.), pre and post-procedure care, patient instructions, and appointment execution.
- Act as the primary point of contact between patients and the medical providers, ensuring clear communication, understanding, and a seamless experience from consultation through post-procedure including phone calls, thank you notes, etc.
- Build relationships with patients to ensure Bend Dermatology & DermaSpa is their cosmetic office of choice. Generate future patient appointments by connecting with patients through consistent communication, utilizing reports and consumer loyalty programs, maintain appropriate social media presence, encouragement of patient referrals, etc.
- Business Growth & Success: Contribute to the growth and success of the practice by fostering strong patient & vendor relationships, driving repeat business, managing patient expectations, and supporting marketing initiatives.
- Develop and implement strategies to grow the business and increase revenue.
- Work closely with marketing to develop and implement lead-generation strategies, promotions, and advertising campaigns.
- Create and implement an open house project plan to attract and retain new clients. Coordinating, supporting and driving sales for any aesthetic event, including but not limited to daytime events, skincare events, virtual sales, and evening open houses.
- Develop and maintain relationships with clients, vendors, and industry professionals.
- Provide materials and photos to enhance social media marketing efforts in conjunction with the UDP Marketing team.
- Lead the cosmetic department start-up at additiononal or new locations within your assigned market.
Experience Requirements
- 2 years Cosmetic Department/Medical Spa management experience, preferred.
Supervisory Responsibilities
This position is responsible for all cosmetic department clinicians and staff.
Knowledge, Skills and Abilities Requirements
- Empathy and respect when dealing with our patients, clients, and vendors
- Strong knowledge of retail product lines and cosmetic procedures, and ability to communicate and/or support the patient education process in office.
- Heightened awareness of patient privacy, discretion, and HIPAA around patient procedures. Able to communicate effectively in English, both verbally and in writing.
- Ability to communicate in an active multi-office environment
- Ability to efficiently operate all job-related office equipment
- Ability to follow or provide verbal and written instructions
- Basic to intermediate computer operation
- Mathematical and/or analytical ability for basic to intermediate problem solving
- Detail oriented, professional attitude, reliable
- Specialty knowledge of systems relating to job function
- Demonstrated ability to meet and/or exceed established goals and metrics month after month