Shipping, Receiving & Customer Support Specialist

Shipping, Receiving & Customer Support Specialist

Company: MWCustoms Inc.
Location: Valley Center, KS (10 minutes north of Wichita)
Job Type: Full-Time
Pay: $16.00–$20.00 per hour
Schedule: Monday–Friday | 7:00 AM – 3:45 PM

Job Description

MWCustoms is looking for a dependable, hardworking, and detail-oriented individual to join our team as a Shipping, Receiving & Customer Support Specialist.

This is a fast-paced, hands-on position that combines shipping, receiving, quality control, and basic customer support responsibilities.

We specialize in custom-painted headlights, taillights, tow mirrors, and other premium automotive accessories. Our products are shipped to customers nationwide and require careful handling, detailed inspections, cleaning, and protective packaging.

We process a high volume of incoming and outgoing shipments, including large and heavy boxes. We're looking for someone who can keep up with a busy production environment, stay organized, and work efficiently without sacrificing quality.

This position also involves answering incoming customer phone calls, collecting information, and creating support tickets for our customer service team.

This is NOT a desk job. The majority of the workday involves physically working in our shipping and receiving department.

We're Looking for Someone Who Takes Pride in Their Work

At MWCustoms, we're passionate about the automotive industry and the products we build. We're looking for someone who shares that same mindset.

We don't want someone who sees this as just another job. We want someone who enjoys being around custom trucks, automotive parts, and high-quality builds. Someone who understands that the products they're inspecting, cleaning, and packaging are going on a customer's pride and joy.

Every product that leaves our facility represents our company and the reputation we've spent over 13 years building.

We're looking for someone who:

• Has a genuine interest in trucks, cars, or the automotive aftermarket industry.
• Takes pride in their work and cares about the finished product.
• Understands that attention to detail matters, even when things get busy.
• Treats every customer's order as if it were going on their own vehicle.
• Isn't afraid to speak up when something doesn't meet our quality standards.
• Wants to be part of a team that builds products people are genuinely excited to receive.
• Is looking for a long-term opportunity with a company they can be proud to represent.

You don't need to be an automotive expert, but we want someone who is excited about what we do and takes ownership of the quality of their work.

Shipping & Quality Control Responsibilities

• Perform final quality inspections on completed automotive parts before shipment.
• Carefully inspect painted surfaces, lenses, and components for scratches, imperfections, damage, or other defects.
• Thoroughly clean and prepare finished products before packaging.
• Properly wrap, protect, and package fragile and high-value automotive components.
• Handle large and bulky boxes while preparing outgoing shipments.
• Verify that all products, accessories, and components are included in each customer order.
• Generate shipping labels and prepare packages for carrier pickup.
• Maintain an organized shipping area while processing a high volume of daily shipments.
• Identify and report quality concerns before products are shipped.
• Work efficiently to meet daily shipping goals without sacrificing quality or attention to detail.

Receiving & Inventory Responsibilities

• Receive incoming deliveries and shipments throughout the day.
• Unload, move, and organize large boxes and automotive components.
• Open and unpack incoming shipments.
• Inspect received items for damage, missing components, or incorrect products.
• Remove products from their original packaging and prepare them for production.
• Properly identify and label incoming parts with the correct customer order information.
• Organize and distribute parts to their designated production areas.
• Maintain accurate organization of incoming products and inventory.
• Keep receiving areas clean, organized, and free of unnecessary packaging.
• Communicate missing or damaged products to management.

Customer Support Responsibilities

• Answer incoming customer phone calls professionally and courteously.
• Provide customers with a friendly, real person to speak with when contacting MWCustoms.
• Gather customer information, including name, order number, email address, and reason for calling.
• Accurately document customer questions, concerns, and requests.
• Create customer support tickets through our internal system.
• Direct inquiries to the appropriate team member for follow-up.
• Maintain a calm, professional attitude when speaking with customers, including those who may be frustrated.

Important: This position does NOT require resolving complicated customer service issues, processing refunds, or making decisions regarding customer orders.

The primary responsibility is to answer incoming calls, collect accurate information, and create support tickets so the appropriate team member can follow up.

Physical Requirements & Work Environment

• Must be able to safely lift and move packages weighing up to 75 lbs., with assistance or lifting equipment when appropriate.
• Must be comfortable handling large, bulky, and awkwardly shaped boxes.
• Ability to stand, walk, bend, lift, and move throughout the workday.
• Must be comfortable working in a very fast-paced, high-volume shipping and receiving environment.
• Ability to unload, unpack, move, and organize incoming shipments throughout the day.
• Must be able to work quickly and efficiently while maintaining accuracy.
• Ability to switch between shipping, receiving, quality control, and answering phones as needed.
• Must be comfortable performing physically demanding tasks throughout the workday.

Qualifications

• Previous shipping, receiving, warehouse, or fulfillment experience preferred.
• Genuine interest in the automotive industry or custom vehicle builds strongly preferred.
• Strong attention to detail and organizational skills.
• Comfortable handling fragile, painted, and high-value products.
• Basic computer skills and ability to learn shipping software and customer support systems.
• Good communication skills and a professional phone presence.
• Ability to follow instructions and established procedures.
• Must be dependable, punctual, and maintain consistent productivity.
• Ability to work independently and stay focused in a busy environment.
• Must be able to prioritize tasks and manage multiple responsibilities.
• Previous experience in a fast-paced warehouse or production environment is a plus.

About MWCustoms

MWCustoms has been in business for over 13 years, specializing in custom automotive lighting and professionally painted truck accessories.

With over 20,000 customer orders and 5,000 five-star reviews, we've built our reputation on quality craftsmanship, attention to detail, and producing some of the highest-quality custom automotive products available.

We operate out of a 7,000-square-foot production facility in Valley Center, Kansas, and are continuing to expand our team.

We're looking for someone who takes their responsibilities seriously, appreciates the automotive industry, and wants to become a valuable long-term member of our company.

If you're hardworking, dependable, enjoy the automotive industry, and take pride in the work you do, we'd love to hear from you!

Pay: $16.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

Work Location: In person

Salary : $16 - $20