Medical Receptionist

Medical Office Receptionist

Muskegon Pediatrics

Muskegon, MI

Job details

Salary: Starting at $20 an hour

Job Type: Full-time, Monday - Friday

Full Job Description

Job Summary

We are seeking a friendly, organized, and detail-oriented Medical Office Receptionist to join our team. As the first point of contact for our patients, you will play a crucial role in creating a welcoming environment and ensuring the smooth operation of our front office. The ideal candidate will have excellent communication and multitasking skills, and a commitment to providing exceptional patient care while maintaining patient confidentiality in compliance with HIPAA regulations.

Key Responsibilities

• Greet and assist all patients and visitors in a professional and empathetic manner, both in person and over the phone.
• Answer high-volume phone calls, schedule and reschedule appointments, and manage inquiries, directing calls to the appropriate staff members as needed.
• Check patients in and out for their appointments, verifying and updating patient demographic and insurance information in the Electronic Medical Records (EMR) system.
• Collect co-payments, deductibles, and outstanding balances at the time of service, and process payments accurately.
• Manage patient records and ensure the availability of treatment information by filing, retrieving, and scanning documents accurately and maintaining strict confidentiality.
• Obtain patient authorizations for medical record releases and manage the patient referral process.
• Maintain the reception and waiting areas to ensure a tidy, organized, and presentable environment.
• Assist medical staff with various administrative tasks, such as managing office supplies inventory and preparing charts for the next day's appointments.
• Perform other duties as assigned by management to support the overall clinic

Required Skills & Qualifications

• High school diploma or equivalent is required.
• Previous experience in a medical office or customer service role is highly preferred.
• Proficiency in computer software applications, including Google Workspace and EMR systems
• Strong verbal and written communication skills and excellent interpersonal skills.
• Ability to multitask, prioritize tasks effectively, and work well under pressure in a fast-paced environment.
• Knowledge of medical terminology and insurance billing procedures is an advantage.
• Demonstrated attention to detail, strong organizational skills, and a proactive, team-player mentality is a must.
• Commitment to maintaining patient confidentiality and adhering to all HIPAA regulations.

How to Apply

If you are a dedicated individual with a passion for patient care and the skills to keep our office running smoothly, we encourage you to apply today! Please submit your resume and a cover letter detailing your relevant experience via the really application portal.

Muskegon Pediatrics is an equal opportunity employer.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20