Nashville Market Operations Manager- MCPM Nashville

MUSIC CITY PROPERTY MANAGEMENT (MCPM)Now Hiring: Nashville Market Operations Manager

Location: Nashville, Tennessee
Company: Music City Property Management (MCPM Nashville / Atlanta)
Position Type: Full-Time Preferred; Contract-to-Hire Considered
Compensation: Based on experience and agreed responsibilities

About MCPM

Music City Property Management (MCPM) provides property operations, vacation rental support, residential cleaning, make-ready services, quality control, and related property management services. We work with property owners, apartment communities, hospitality partners, vendors, and field service professionals to deliver reliable service and consistent results.

We are seeking a hands-on, organized, and accountable Nashville Market Operations Manager to oversee daily operations throughout our Nashville market. This individual will serve as the primary operational contact for clients, property directors, field employees, and contractors while ensuring assignments are completed on time, service standards are maintained, and operational issues are resolved efficiently.

The ideal candidate is a working manager who can lead people in the field, manage client relationships, solve problems independently, and help build a scalable operation.

Position Summary

The Nashville Market Operations Manager will be responsible for the overall coordination, execution, and quality of MCPM's Nashville operations.

This is not a remote-only administrative position. The role requires regular on-site presence, property inspections, employee oversight, client communication, and active management of daily assignments.

The manager will work directly with the company owner to establish priorities, meet performance goals, improve processes, control operating costs, and support business growth.

Key Responsibilities

1. Market Operations & Daily Management

• Oversee daily service operations across MCPM's Nashville portfolio.
• Coordinate cleaning, make-ready, property turnover, inspection, and other contracted service assignments.
• Serve as the primary point of contact for property directors, maintenance teams, clients, employees, and subcontractors.
• Monitor schedules, deadlines, work orders, and service completion.
• Resolve routine operational issues independently and escalate significant concerns promptly.
• Ensure all assigned properties and projects receive appropriate operational attention.

2. Field Staff Management & Scheduling

• Coordinate staffing, daily assignments, callouts, replacements, and coverage.
• Conduct regular site visits and check-ins with employees and contractors.
• Address attendance, performance, transportation, supply, and scheduling issues.
• Verify that team members understand job expectations, scope of work, and completion requirements.
• Assist with recruiting, interviewing, onboarding, and training new team members.
• Maintain dependable backup staffing plans to prevent service interruptions.

3. Property Inspections & Quality Control

• Conduct on-site inspections of completed cleaning, make-ready, and turnover services.
• Verify that work meets MCPM standards and the client's approved scope.
• Document deficiencies with photographs, inspection reports, and corrective action plans.
• Coordinate re-cleans and touch-ups when needed.
• Confirm that corrective work is completed before closing out assignments.
• Monitor recurring service issues and implement solutions to prevent repeat problems.

4. Client Relations & Account Retention

• Maintain professional communication with community directors, property managers, maintenance directors, and other clients.
• Provide timely updates before, during, and after service completion.
• Respond to client concerns and coordinate appropriate resolutions.
• Track service requests, additional work, approvals, and outstanding issues.
• Help retain existing accounts by maintaining dependable service and strong client relationships.
• Identify opportunities for additional services within existing accounts.

5. Financial & Operational Accountability

• Monitor labor hours, job costs, supplies, rework, and other operational expenses.
• Verify completed work against approved pricing and service requests.
• Assist with preparing estimates, bids, work summaries, and supporting documentation for invoices.
• Track completed assignments and ensure billable services are documented accurately.
• Help reduce unnecessary labor, repeat trips, supply waste, and unapproved expenses.
• Report operational performance, staffing needs, client concerns, and cost issues to the owner.

6. Administrative Systems & Reporting

• Maintain accurate scheduling, staffing, inspection, and service records.
• Use company-approved systems, spreadsheets, forms, and communication platforms.
• Standardize operational processes and improve workflows.
• Prepare weekly reports covering completed jobs, staffing, quality issues, client feedback, and outstanding work.
• Ensure property-specific pricing and service requirements are documented and followed.

7. Business Development & Market Growth

• Support the owner in expanding MCPM's Nashville client base.
• Identify potential apartment communities, property management companies, and hospitality accounts.
• Assist with client meetings, service proposals, and operational onboarding.
• Help establish repeatable systems that can support additional properties and future market expansion.

Required Qualifications

• Previous experience in property operations, facilities, hospitality, residential cleaning, apartment turnover services, or a related field.
• Demonstrated ability to supervise employees, contractors, or field service teams.
• Strong scheduling, organization, communication, and problem-solving skills.
• Experience conducting inspections and maintaining quality standards.
• Ability to communicate professionally with clients and resolve service issues.
• Basic understanding of labor costs, job profitability, invoices, and operational budgets.
• Proficiency with email, spreadsheets, online forms, and business communication tools.
• Valid driver's license, reliable transportation, and ability to travel between Nashville-area properties.
• Ability to work independently, manage competing priorities, and follow through without constant supervision.

Preferred Qualifications

• Experience working with multifamily apartment communities and property management companies.
• Experience with make-ready, move-out cleaning, common-area cleaning, vacation rentals, or hospitality operations.
• Experience preparing bids, reviewing scopes of work, or coordinating vendor services.
• Experience with property management software, work-order systems, scheduling platforms, or inspection applications.
• Existing professional relationships within the Nashville property management market.

Performance Expectations

The successful candidate will be evaluated on measurable operational results, including:

• Reliable execution: Assignments are properly staffed and completed by agreed deadlines.
• Quality assurance: Inspections are completed and repeat service issues are reduced.
• Client satisfaction: Client communications are timely and concerns are resolved professionally.
• Staff accountability: Attendance, scheduling, performance, and coverage are managed consistently.
• Financial discipline: Labor, supplies, rework, and additional expenses are monitored and controlled.
• Accurate reporting: Work completed, billable services, and unresolved issues are documented.
• Market development: Existing client relationships are strengthened and new business opportunities are supported.

Specific targets and reporting deadlines will be established with the owner during onboarding.

Work Schedule & Availability

This is an operations-focused position requiring regular availability during business hours, with flexibility to respond to staffing issues, service disruptions, and time-sensitive client needs.

The manager is expected to spend substantial working time in the field and visit properties as operational needs require. Any after-hours expectations, on-call rotation, and weekend requirements will be established as part of the final employment or contractor agreement.

Compensation & Engagement Structure

MCPM is open to considering qualified candidates under one of the following arrangements:

• Full-time employment with defined responsibilities and performance expectations.
• Contract-to-hire, allowing both parties to evaluate the operational fit.
• A defined independent-contractor arrangement for candidates who will provide services through an appropriately independent business relationship.
• Able to Work independently
• reliable Transportation
• Working smart phone (able to download apps required)

Compensation will be based on experience, schedule, scope of responsibility, and the agreed engagement structure. Any performance-based compensation or incentives will be documented separately.

How to Apply

Interested candidates should submit a résumé and a brief summary of their experience managing field operations, staffing, property inspections, and client relationships.

Please include examples of how you have handled staffing shortages, resolved client concerns, improved quality control, or managed multiple properties simultaneously. (mcpm5stars@gmail.com)

Music City Property Management (MCPM Nashville / Atlanta)

We are looking for a dependable operational leader who can take ownership, build strong teams, protect service quality, and help grow the business.

The goal is simple: Run the market effectively, deliver consistent results, and allow the owner to focus on the company's long-term growth.

Pay: $40,000.00 - $51,000.00 per year

Work Location: In person

Salary : $40,000 - $51,000