What are the responsibilities and job description for the Guest Relations Associate position at Museum of the Bible?
Position Summary
Guest Relations Associates will be responsible for delivering an exceptional guest experience and support the mission to invite all people to engage with the Transformative Power of the Bible. You will serve as a main source for museum information and be responsible for operating the museum attractions and selling tickets to MOTB guests, including the paid attractions, guided tours, and memberships.
Duties and Responsibilities
Champion our mission to invite all people to engage with the transformative power of the Bible.
Provide outstanding customer service to museum guests.
Follow all guidelines, procedures and policies established by the Guest Relations leadership team.
Comfortable speaking to guests both one-on-one and in groups.
Candidates will need to be able to stand for long periods of time and lift up to 30 lbs.
Effectively offer and sell museum offerings to our highly valued guests: Ticket sales/donations, special exhibits/attractions, memberships, etc.
Knowledge of and familiarity with all museum attractions, ticketing systems, galleries, exhibits and programs.
Other duties as assigned.
Education
High School diploma
Previous experience in hospitality, museums and/or in customer service preferred.
Qualifications and Requirements
Outstanding customer service skills.
Basic computer literacy (Outlook, Word, Excel)
Champion the Museum of the Bible’s mission to invite all people to engage with the transformative power of the Bible.
Ability to operate effectively as a member of a high-functioning team and be flexible to assist when/where needed in different areas of the museum.
Able to work evenings, holidays, and weekends as needed.
Must have seven-day availability to work scheduled rotation.
Stand for extended periods of time and lift 30 lbs.
As needed, inclusion in official or incidental photographs and videos for MOTB and/or guests.