GUEST SERVICES ASSOCIATE

JOB DESCRIPTION

DIRECT ACCOUNTABILITY: Guest Services Manager

SUMMARY:

Will work as an IMAX Usher, Box Office Cashier or Sales Associate in the Café or Explore

Store. Deliver the best IMAX and museum experience to guests. Perform assigned job

duties at the highest level of efficiency to ensure that the ticket office is operating at its

optimum. Provide excellent customer service with a friendly, professional attitude.

Maintain a working knowledge of the Museum of Discovery and Science and the

AutoNation IMAX Theater including current films, programs and exhibits.

QUALIFICATIONS:

Previous customer service and sales experience. Good communications skills. Ability to

be friendly, helpful, and kind. Must be able to work under pressure in constantly

changing conditions. Ability to stand or sit for long periods of time. Must be available

to workdays, evenings, weekends and holidays.

DUTIES AND RESPONSIBILITIES:

1. Always greet guests in a courteous, helpful and professional manner. SMILE!
2. Always provide excellent customer service to museum guests.
3. Be knowledgeable and up to date on all films, exhibits and events and all fee-based

programs.

4. Work as a cashier and process museum guest transactions including selling IMAX
tickets, advanced tickets, exhibit tickets and gift certificates.

5. Have the ability to speak to large crowds, give announcements and speeches with or
without a microphone.

6. Work and operate the HoloTheater as per schedule, including rebooting, operating
the show, escorting guests, etc.

7. Work with Altru and Lightspeed for HoloTheater ticket sales, as per schedule
8. Work as a cashier in the Explore Store. Assist with restocking gift items.
9. Work as cashier in the Café. Prepare food and other items as needed. Restock food,

candy, soda, and other items as needed.

10. Sell museum memberships by asking every customer if they would be interested in
becoming a museum member. Share membership benefits with guests and

encourage them to purchase membership.

11. Follow the museum cash handling procedures. Accurately reconcile your drawer
after each shift, including cash, checks, credit cards, vouchers, coupons, returned

tickets and discount tickets.

12. Use suggestive sales techniques and proactively sell and upsell memberships and
combination admission tickets.

13. With every transaction, collect zip code and ask room night surveys and other
surveys as assigned.

14. Breaks must be taken behind-the-scenes, out of the view of guests.
15. Be able to respond to emergency situations and handle emergency evacuations in a

calm, mature and responsible manner.

16. At the end of shift, follow closing procedures.
17. Perform other duties as assigned.

COMPETENCIES:

1. Written and Verbal Communication Skills.
2. Excellent customer service skills.
3. Time Management.
4. Detail oriented and excellent organizational skills.
5. Excellent relationship building skills.
6. Personal Effectiveness/Credibility.
7. Flexibility.
8. Technical Capacity Desired.
9. Stress Management/Composure.

SUPERVISORY RESPONSIBILITY:

This

WORK ENVIRONMENT:

This job operates in a fast-paced, non-formal educational museum setting. This role

largely uses standard office equipment such as computer, phone, POS System, tablet,

credit card processing machine, and radio.

PHYISICAL RQUIREMENTS:

Some days will be in a sedentary role and some days will be in an active role. Filing may

be required in addition to physical demands described here are representative of those

that must be met by an employee to successfully perform the essential functions of this

job. While performing the duties of this job, the employee is occasionally required to

stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with

hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or

smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision

abilities required by the job include close vision, distance vision, color vision, peripheral

vision, depth perception, and the ability to adjust focus. Will be required to sit or stand

continuously for up to 4 hours at a time. May need to count cash throughout entire

shift.

This is a part-time, non-exempt

Guest Services scheduling requirements.

TRAVEL:

No travel is required for this

REQUIRED EDUCATION AND EXPERIENCE:

Minimally, be in the process of obtaining a High School Diploma or GED.

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

None