What are the responsibilities and job description for the Guest Services Associate position at Force E Scuba Center?
Company Description
Are you interested in joining the #1 Rated Scuba Dive Center in South Florida? We are South Florida's premier one stop shop for training, retail, and diving needs.
Being the best set of dive shops in the South Florida area, we offer everything from scuba lessons, to local dive trips, to scuba regulator services, to pole spears and spear guns. We have a team of knowledgeable staff members that have worked in the industry many years, so working with Force-E is not just a job its a career!
Role Description
This is a full-time on-site role for a Guest Services Sales Associate at Force E Scuba Center located in Pompano Beach, FL. The Sales associate is responsible for generating sales of destination, enhancement, and lifestyle products by providing superior customer service and customer education; participating in all activities related to the ongoing operation and maintenance of a retail environment. The Guest Services Sales Associate will be responsible for providing excellent customer service, managing reservations, and communicating effectively with guests.
Qualifications
- Guest Services, Customer Service, and Reservations skills
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Attention to detail and problem-solving abilities
- Knowledge of scuba diving and water sports is
- Previous experience in the hospitality industry is beneficial
Duties & Responsibilities
- Facilitate sales of all product categories
- Assist in cleaning and maintaining the orderly appearance of the store
- Maintain up to date product knowledge and respond to customer inquiries
- Stock and replenish merchandise
- Coordinate product exchange and transfers
- Answer phone calls and emails
- Mark or tag prices on merchandise
- Arrange displays to promote sales
- Complete sales transactions and maintain proper cash accountabilities
- Fill tanks and conduct inspections following company sponsored Visual Inspection training
- Adhere to all company policies, procedures, and practices
- Other tasks as assigned by the Owner, General Manager, Store Manager, or designee
- Schedule charter boats and SCUBA courses
- Enter equipment for service
- Handle return to manufacturer requests for damaged equipment within warranty
Minimum Requirements:
Must be a certified scuba diver with competency; 18 years or older; reliable transportation. Must be a US citizen or have work permit to work in the USA.
Preferred Requirements:
Current SCUBA instructor with insurance; 1 year retail or sales experience
Email Us About This Position
NICK@FORCE-E.COM