What are the responsibilities and job description for the BDC Service Agent - Call Center - Ocean Cadillac! position at Murgado Automotive Group?
BDC Service Agent - Ocean Cadillac!
Murgado Automotive Group, one of America’s most exciting automotive groups, is growing our vibrant Business Development Center — the heartbeat of our dealership group and a core revenue and loyalty driver!
We are looking for friendly and professional communicators to join our BDC Call Center, who thrive in a fast-paced environment to play a critical role in customer engagement and service delivery.
Growth Opportunities Available
Are you a customer-focused, driven individual looking for a new career journey? Join our Business Development Center and help clients enjoy an exceptional service experience. We promote from within, so the sky is the limit!
What You’ll Do:
- Handle inbound and outbound calls to assist customers with service inquiries
- Follow up on leads and schedule service visits
- Provide excellent customer service to ensure satisfaction and build loyalty
- Maintain and update customer information in our CRM system
- Collaborate with service and marketing teams to meet client needs
What We’re Looking For:
- A friendly and professional communicator who thrives in a fast-paced environment
- Comfortable making 100 outbound calls and working with a team
- Organized, detail-oriented, and able to manage multiple tasks effectively
- Previous experience in customer service or hospitality is a plus (automotive experience is a bonus but not required)
- Bilingual in English and Spanish is a bonus!
What We Offer:
- Great Pay: up to $20/hour commission
- 401(k) Plan with company match
- Paid time off
- Career growth and development opportunities within the Murgado Automotive Group
- Employee discounts on vehicles, parts, and services
- Supportive and collaborative team environment
If you’re ready to take the next step in your career and thrive in a luxury automotive setting, we’d love to hear from you!
Job Type: Full-time
Pay: Up to $20.00 per hour Commission
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Vision insurance
Work Location: In person – Miami, FL 33162
\nMurgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
Salary : $17 - $20